Dedicated Nonprofit Leader and Operations Director

Vanice L. Myers ********@*****.***

*** **** ***** **** ***************@*****.***

Stevensville, MD 21666 Cell: 443-***-****

Objective

To work as a Team Player with a company that will enable me to utilize my educational as well as work experiences to achieve company and departmental goals. Skills:Oracle, Microsoft Word, Microsoft Excel,QuickBooks, Outlook, FileZilla, RBS World Pay Systems, Leadership skills, Word Perfect, Kiwiplan, mail merge, work with detailed and confidential information, problem solving, customer service skills, multi-line phone system, fax, copy and scan Documents

Accomplishments

● Unanimously voted into office as President of Greensboro Historical Society Jan 2023 o First & Second African American President & April 2026 o First & Second African American Female President o Youngest to be voted into office.

● Voted into Greensboro Lady Auxiliary Jan 2023

● Voted into Non-Profit Dance Team as Vice President April 2023

● Member of Hannah Henry Circle October 2023

● Member of Caroline County NAACP April 2024

● Vice President of Caroline County NAACP Jan 2025 Special Accomplishment

Promoted 7 times in my ten-year tenure with the company (Associates National Bank dba Citi Cards DE)

Education

North Caroline High School Ridgely, MD June,1993

Diploma

Goldey-Beacom College

BS Business Administration: Concentration in Management June 1998 Kaplan University

Certification of Paralegal Studies September 2005

Chesapeake College Wye Mills, MD December 2017

Maryland Teaching Certification

University of Maryland Global Campus College Park, MD EDOG: June 2027 MBA: Human Resource Management

Notary Public Commission Appointment - DE January 17, 2006 – January 26, 2012 Notary Public Commission Appointment – MD March 22, 2018 – March 29, 2026 Y Multi-Team Leader Certification Courses 1 class left from certification Employment History

Haven Ministries October 2025 – Present

Director of Operations Assistant

Provide transportation, shelter, housing, resources to unhoused individuals and families.

Provide protection by keeping their information and their identities confidential.

Special tasks as required such as teaching seminars, community event attendance, etc. Threep03 Services & HomeWell Care Services June 2014 – Present Caregiver

Provide in-home services for patients who prefer not to be committed to nursing homes

Help with daily care such as bathing, brushing teeth, shaving, getting dressed, medication reminders, helping with exercises prescribed from occupational and physical therapists

Handle their shopping on their behalf if requested and any other duties they assign The Town of Greensboro October 2021 – April 2024

Administrative (Billing) & Code Enforcement Clerk

Assist walk-in customers with their needs and/or concerns

● Payroll/timekeeping to ensure that employees are compensated and to also ensure they are using their approved time off as requested

● Receive payments in CUSI and/or MCSJ to ensure that customers’ accounts are credited

● Work with MCSJ with the programming of the system so that it works best for the business needs and the customers’ needs

● Accounts Receivable and Payable

● Inventory Control – work with public works to track water meters being used

● Conduct billing for Greensboro and Goldsboro residents

● Handle all complaints and contact vendors if needed to correct issues

● Miss Utility tickets – submit in some cases on behalf of Public Works and submit requests for contractors and residents for work they want to have completed.

● Drive around Town to review properties to determine if they are up to code

● Send violation letters and write citations to Violators who did not comply with the request to fix their violations.

● Work with the County Tax Office on implementation of tax liens on properties for unpaid bills, codes, and corporate taxes.

● Help bill our and receive payments for Corporate Business Taxes

● Assist the Finance Clerk and Deputy Town Manager with their work as needed The YMCA of the Chesapeake March 2017 – June 2021

Membership Service Associate

● Responsible for answering multi-line phone system

● Cash handling, credit card batch processing and bank reconciliation

● Conduct tours for prospective members and schedule free personal training sessions

● Promote membership sales, programs and donations for scholarship programs

● Process membership applications, membership hold requests, membership terminations, program registration and cancellations including making financial adjustments

● Special projects as assigned along with Community Involvement Activities The Hinckley Company June 2016 – June2021

Office Manager/Administrative Assistant June 2018 – June 2021

Process timesheets, payroll and complete labor reports

Handle Workman Compensation claims

Answer phones, filing, faxing, answer correspondence from vendors and customers

Assist technicians and customers with ordering marine parts and materials

Handle onboarding and benefits for new employees

Conduct interviews and answer questions for potential candidates

Cash handling, processing credit card transactions, bank reconciliation

Create invoice summary reports for Management, Insurance companies and customers

Process check requests for vendors

Work with Accounts Payable department to resolve billing issues Dorchester County Public Schools January 2016-August 2017 Substitute Teacher

Provide coverage for teachers for days off and in-service days

Cover lesson plans for K-12 grade students

Take attendance and order lunch as necessary

Provide coverage in special needs education area including writing behavior reports Express Employment Professionals October 2013 – June 2016 Hinckley Yacht Company October 2015- June 2016

Interstate Corpak August 2015 – November 2015

Tanglewood Conservatories March 2015 – July 2015

NickMatt Inc. dba Servpro MD/Nova, Easton, MD May 2014 - January 2015 Administrative Assistant/Auditor

Assist franchises with meeting insurance requirements

Provide dispatch assistance to Servpro Corporate for customers requesting service

Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions

Review Water, Smoke, Mold, and Fire job files to ensure that they are incompliance with insurance standards

Cash handling, bank reconciliation and providing statements for payments to customers

Maintain supply inventory by checking stock to determine inventory level and placing orders and verify receipt of orders

Transcribe meeting notes from District Owner to Franchise Owners confirming meeting discussions and developmental goals

Answer incoming calls requesting assistance with system issues or questions about coverage

Copy, fax, mail and scan documents and special projects as assigned

Order entry, create invoice, production reporting, creating loads, special projects as assigned

Update inventory reports, daily production reports, update QuickBooks entries, make travel arrangements and travel checklists, complete per diem requests and other duties as assigned. YMCA of Delaware, Dover & Wilm. DE October 2013 – November 2015 Membership Receptionist also October 2009 - July 2011

● Responsible for answering multi-line phone system

● Cash handling, credit card batch processing and bank reconciliation

● Conduct tours for prospective members and schedule free personal training sessions

● Promote membership sales, programs and donations for scholarship programs

● Process membership applications, membership hold requests, membership terminations, program registration and cancellations including making financial adjustments

● Special projects as assigned along with Community Involvement Activities Comfort Keepers, Charleston, WV May 2013 - September 2013 Companion/Caregiver

Provide in home care to clients in their home or Nursing Care Facility

Assist clients with bathing, getting dressed and hygiene

Provide reminders for medication

General housekeeping duties such as cleaning the bathroom, kitchen, doing laundry, etc.

Assist with meal preparation for clients

Help client with speech and physical therapy requirements

Provide meal preparation, review of mail, help with shopping list

Provide transportation for clients to Doctor’s appointments, grocery shopping, nail salon, etc.

Spend time getting to know clients likes/dislikes, play games, and any other activity they like American Electric Power (AEP), Charleston, WV January 2013 – September 2013 Customer Operations Associate

Answer incoming calls from customers, Social Services and Contractors

Complete phone orders and starting and stopping of electric services for residential and commercial customers

Setup accounts for installation of new service lines and poles to be installed for new residential developments and new commercial properties for industrial parks

Answer questions regarding billing, meter readings, review of public utility changes along with surcharge, provide them with the resources they need to get assistance with getting their electric bill paid

Work with medical professionals and customers for health waivers for service YMCA of Kanawha Valley, Charleston, WV July 2011 – March 2013 Membership Development Director

Responsible for managing a 3,000 unit/7,500 member base along with a staff of 20 Membership Associates

Work directly with Marketing Director on promotions and trade agreements

Handle account payable and receivable accounts working directly with the Business Office

Mentor and training of current employees and maintain and improve retention rates

Work directly with Program Directors on ways to improve programming and procedures for Member Service Staff

Responsible for maintaining a budget

Access to confidential information kept under my direct security

Filing, processing paperwork and answering multi-line phone system Upper Main Line YMCA, Berwyn. PA March 2010 – July 2011 Facilities Manager July 2010 – June 2011

Evening Membership Coordinator March 2010 – July 2010

Responsible for managing a staff of 20 Member Service Associates

Responsible for managing a 54 acre property which included handling member complaints, working the Police and Fire Department on issues of theft and fire alarm alerts that occurred

Handled accounts receivables for Tennis department

Negotiated cleaning contract and supply agreements on behalf of Operations department

Worked with Contractors for service orders and requests needed for property and departments

Access to confidential information kept under my direct security

Filing, processing paperwork and answering multi-line phone system

Special projects as assigned and work with Community related events for fundraising Special Accomplishment

Named Best Role Model in November 2010

State of Delaware, New Castle & Wilm, DE December 2003 – March 2010 Collections Enforcement Team Leader/Case Manager April 2006 – March 2010 Judicial Case Processor I & II Superior Court March 2005 – April 2006 Judicial Case Processor I JP Court 20 December 2003 – March 2005

Responsible for managing a staff of two Collection Technicians and two Case Managers

Narrative report writing to Commissioners for subpoena approval

Review financial records on behalf of the Delaware Criminal Justice system and Probation and Parole

Conducted contempt of court hearing for collection purposes

Filing of paperwork for tax interceptions and case files

Work with Judges, Commissioners, Magistrate Judges, Attorney General, Department of Corrections and Public Defenders to provide information for plaintiffs, defendants, and victims

Post bail from bail bondsmen and issue order of release of defendants to the Department of Corrections

Responsible for completing jail mail correspondence to inmates

Assisted with Criminal arraignment hearings to review charges with defendants

Responsible for collection of Family Court outstanding receivables for criminal cases

Process traffic tickets, civilian and criminal arrest warrants/summons, search warrants

Other duties as assigned including working with other agencies References are available upon request

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