Operations Analyst - Administrative Support & Data Reporting

Somalia Blakeney

Operations Analyst Administrative Assistant Data Analyst Reporting & Process Improvement Charlotte, NC 704-***-**** ********@*****.*** LinkedIn PROFESSIONAL SUMMARY

Detail-oriented Operations Analyst and Administrative Assistant with 5+ years of experience supporting data operations, office workflows, reporting processes, and system integrity across multiple platforms. Proven ability to manage high-volume administrative tasks, file validation, report generation, scheduling support, and data entry while maintaining strict accuracy standards. Skilled in Excel, SQL, documentation management, and process improvement with a strong focus on organization, efficiency, and customer support. CORE COMPETENCIES

● Administrative Support & Office Coordination

● Calendar Management & Scheduling

● Data File Management (SFTP, Email, File Transfers)

● Manual Data Entry & Report Generation

● Document Preparation & Recordkeeping

● Microsoft Excel (Pivot Tables, Formulas, Reporting)

● Process Improvement & Automation

● Client & Vendor Coordination

● Data Integrity & Quality Assurance

● SQL Querying & Reporting

PROFESSIONAL EXPERIENCE

Admin Lifecycle Specialist

Ahold Delhaize USA – Salisbury, NC

05/2021 – Present

● Coordinated intake, validation, and processing of high-volume data files across ERP systems, ensuring timely and accurate information for business operations.

● Performed manual data updates and entry for 10,000+ records while maintaining accuracy and compliance standards.

● Prepared recurring Excel and SQL reports for leadership and internal departments.

● Maintained organized documentation, records, and workflow trackers to support daily operations.

● Collaborated with cross-functional teams to resolve issues and improve reporting workflows.

● Streamlined manual processes through improved reporting structures, increasing efficiency.

● Self-reviewed reports and datasets to ensure accuracy before delivery to stakeholders. Application Support Apprentice

WozU – Charlotte, NC

01/2021 – 03/2021

● Supported troubleshooting of application and data issues while documenting findings and resolutions.

● Assisted with workflow tracking, documentation updates, and scheduling priorities.

● Built and tested environments to validate outputs and improve processes.

● Strengthened technical and administrative support skills in a fast-paced environment. Customer Service Representative

TTEC – Charlotte, NC

08/2019 – 02/2020

● Managed customer data and case documentation within CRM systems, ensuring complete and accurate records.

● Scheduled follow-ups, handled inquiries, and resolved issues professionally.

● Communicated with customers and internal teams to maintain service quality.

● Balanced multiple priorities in a high-volume environment. Library Aide – Technical Services

Charlotte Mecklenburg Library – Charlotte, NC

12/2018 – 08/2019

● Maintained and audited catalog and metadata records across digital systems.

● Organized files, supported data migration efforts, and validated record completeness.

● Assisted with administrative tasks including filing, record maintenance, and inventory tracking.

● Supported daily office operations and customer service needs. EDUCATION

B.A. in Computer Science

University of Arkansas Grantham

CERTIFICATIONS & TRAINING

● Harvard Business School Certificate in Business Analytics TECHNICAL SKILLS

Administrative: Scheduling, Calendar Management, Filing, Document Management, Data Entry, Office Coordination

Data & Reporting: Microsoft Excel (Pivot Tables, VLOOKUP, Formulas), SQL, Reporting, Data Analysis

Systems & Tools: ERP Systems, CRM Platforms, Power BI, Microsoft Office Suite Operations & Support: Process Improvement, Root Cause Analysis, File Management, System Monitoring

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