Pet Care & Customer Service Specialist

Faith Yank +(1-847-***-****

Wauconda, Il *****

*****.*.****@*****.***

PROFESSIONAL EXPERIENCE (References available upon request) Waggles Pet Resort, September 2023 - April 2026

Daycare Attendant

● Managed the daily care of diverse clientele, meticulously monitoring health, behavioral habits, and well-being to ensure high-quality service.

● Coordinated and executed structured enrichment activities and solo playtime sessions, demonstrating adaptability and proactive problem-solving.

● Communicated daily with clients (pet owners) to provide updates and ensure clear, professional service. Baxter Healthcare, May 2022 – September 2023

Customer Service Representative

● Served as a primary point of contact for dialysis patients, managing their accounts by facilitating, tracking, and editing critical medical supply orders.

● Provided direct support to PD nurses, assisting with patient profile creation, prescription processing, and establishing recurring medication delivery cycles.

● Maintained consistent excellence, exceeding all monthly adherence and call quality metrics. Charlie's Doghouse, March 2021 – May 2022

Kennel Assistant

● Cultivated strong client relationships through daily in-person and over-the-phone communication for scheduling and service coordination.

● Demonstrated a high level of responsibility by managing the feeding, cleaning, and general care of all animals.

● Maintained detailed records of eating habits and behavioral observations, showcasing an exceptional attention to detail.

EDUCATION

Prairie Ridge High School (2017 - 2021)

SKILLS

● Client Relationship Management: Proven ability to build strong rapport and provide exceptional support to clientele.

● Logistics & Order Coordination: Experienced in processing, tracking, and coordinating medical supply orders with a focus on accuracy and timely delivery.

● Efficient Problem-Solving: Proactive in identifying and resolving issues to ensure seamless service and high client satisfaction.

● Data & Administrative Support: Proficient in creating and maintaining detailed patient profiles and prescriptions.

● Exceptional Attention to Detail: A highly diligent and reliable professional committed to accuracy and quality in all tasks.

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