Restaurant Service Specialist with 20+ years in guest experience

JENNIFER CARLIN

Sarasota, FL (***) ***- **** ***************@*****.***

I am a Dynamic and organized customer service expert with over 20 years of experience serving and working with the public. Proven ability to enhance guest engagement and manage high pressure situations while training new staff. I am skilled in cash handling, multi-tasking, and delivering exceptional customer experience at every interaction, while consistently ensuring smooth operations.

EXPERIENCE

03/2023-Present

Siesta Key Dreams Cleaner Sarasota FL & Surrounding Areas

Performed detailed cleaning of short-term rental properties to meet high guest satisfaction standards. Sanitized kitchens, bathrooms, bedrooms, and common areas, and prepared properties for guest arrivals.

03/2021-04/2023

Stottlemyer's Smokehouse Server/Bartender Sarasota, FL

Managed 4+ tables during peak hours, collaborated with kitchen staff to ensure accurate meal preparation and presentation, dually trained to open, close, and bartending. Delivered attentive, friendly service to ensure a positive experience.

08/2015-03/2021

Mardens Customer Service Representative/Cashier Lewiston, ME

Provided friendly, efficient service to customers. Addressed customer questions, concerns, and complaints with professionalism. Built positive relationships with customers to encourage repeat business.

01/2003-03/2021

Roy's All Steak Hamburgers Service Manager Auburn, ME

Responsible for all server training/hiring, and all scheduling activities. Managed all food and beverage ordering ensuring smooth operations. Multitasked by managing 5 or more tables in a fast-paced environment.

PROFESSIONAL REFERENCES

Jeff Roy, Owner, Roy's All Steak Hamburgers – 207-***-****

Corrinne Montminy, Supervisor, Siesta Key Dreams – 941-***-****

Alicia Nappi, Supervisor, Mardens – 207-***-****

SKILLS

Strong Work Ethic, One Team Mindset

Flexible, ability to adapt to change

High Energy & Stamina

Multi-tasking

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