Administrative Assistant (Medical Office Ready)

BRIANA DE LA CRUZ

San Jose, CA • 808-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

Organized and personable administrative professional with 5+ years of experience in customer service, front office support, and fast-paced environments. Skilled in patient communication, scheduling, data entry, multi-line phone systems, and administrative support. Currently completing Medical Assistant certification with knowledge of HIPAA compliance, medical terminology, and patient-centered care. Seeking a front office or medical receptionist position to build experience within a healthcare setting. CORE SKILLS

• Front Office Support • Patient Communication • Scheduling & Appointments • Multi-Line Phone Systems • Customer Service • Data Entry • HIPAA Awareness • Medical Terminology • Microsoft Office Suite • Google Workspace • Time Management • Organization • Administrative Support • Team Collaboration • Cash Handling • Record Keeping

PROFESSIONAL EXPERIENCE

AQUI’S — San Jose, CA

Cashier / Customer Service Associate June 2021 – September 2021 • Delivered fast and friendly customer service in a high-volume environment • Managed transactions accurately while maintaining excellent communication with customers • Assisted with opening and closing responsibilities, cash handling, and maintaining organized work areas • Worked efficiently under pressure while multitasking and supporting team operations

A&A MOTOR WERKS — Honolulu, HI

Parts Manager / Administrative Support July 2019 – August 2019 • Managed inventory, invoices, and parts ordering while maintaining organized records • Answered phones, scheduled client appointments, and assisted customers with service inquiries • Processed payments and coordinated communication between clients and mechanics • Handled deliveries, receivings, and administrative tasks in a fast-paced office environment

THE YMCA OF HONOLULU — Mililani Town, HI

One-on-One Aide / Group Leader November 2015 – July 2016 • Provided individualized support and supervision for a child with autism • Later promoted to group leader responsible for supervising approximately 60 first-grade students • Maintained safety, organization, communication, and positive interactions with children and families • Demonstrated patience, leadership, and strong interpersonal skills in a team-focused environment

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JD PAINTING & DECORATING

Front Office Receptionist July 2015 • Answered multi-line phone systems and assisted customers with questions and scheduling • Organized paperwork, filed documents, and completed administrative office tasks • Maintained professional communication and supported daily front office operations ADDITIONAL EXPERIENCE

Line Cook & Customer Service Roles Red Robin, BJ’s Restaurant & Brewhouse, The Cheesecake Factory, Boba Cha, Calvin Klein • Developed strong multitasking, teamwork, communication, and customer service skills in fast-paced environments

EDUCATION

Medical Assistant Certification Program (In Progress) Expected Completion: 2026

Foothill College — Los Altos, CA

General Studies Coursework

Mililani High School

High School Diploma

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