Versatile Administrative and Customer Service Professional

Yolanda Estrada

Elizabeth, NJ *****

908-***-****

**************@*****.***

Experience

Amazon - Avenel, N.J.

Sort/Sortation Center.

October 2021 - Currently

● Sorting, scanning and stacking packages to pallets to prepare orders for delivery. Fan-duel / Bet fair – Jersey City

Inbound Call Center/Customer Service Representative September 2018- June 2019

● Monitored accounts for critical site issues and escalated to the proper channels to ensure a speedy resolution.

● Used technical ability to master our internal admin system, reviewed accounts, troubleshoot bugs and resolved issues.

● Managed customer support contacts via call, email, or chat. Handled 70 calls or more daily.

Apple One / Manpower Agency – Jersey City

Customer Service Agent/Short Term Temporary Assignments September 2017 - 2018

● Inbound and outbound customer service representative, providing excellent customer service on short term assignments.

● Completed all assignments provided by the agency with high status of reemployment given the opportunity.

● Dedicated, Team player, Detail Oriented, Reliable Star Ledger – Newark, NJ

Customer Service Representative (Promoted)

Executive Administrative Assistant to the Director of the Circulation Department August 2013 – August 2016

● Handled escalation emails and phone calls in a timely manner.

● Daily filing, monthly reports, managing office inventory

● Created monthly and quarterly budgets.

● Scheduled meetings and conference calls daily.

● Utilization of PowerPoint, Microsoft Word and Excel daily. Education

● Bachelor's Degree/ General Business / 2022

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