Energetic Compliance & Office Admin Specialist
Resume:
Wakeelah Shabazz
Lawrenceville, GA
*************@*****.***
Objective: To be hired as an energetic, self-motivated individual seeking a position that will challenge my skill set and allow me to utilize my Compliance Specialist/ Office Administration experience. Skills: * Microsoft Office (Word, Excel, Outlook) * IOS Software * Vista* Avaya * QuickBooks Pro * Typing: 45 wpm * Data Entry * IT Support * 10 key *Filing * Excel * Switchboard * DocuSign * First Advantage* Customer Service *SalesForce *Scanner *Problem solving *Team player Employment:
Wheels 10/2023-Present
Renewals Dept /Compliance Specialist
Process registration renewals for 4 states, using the appropriate resource (e.g., electronic transfer, on-line terminal, mail) for each jurisdiction, while achieving department performance standards for accuracy and timeliness. Ensure clients are billed correctly for renewals by verifying registration and service fees. Reconcile discrepancies using data acquired from Wheels’ databases and from vendor reports Implore best method possible to keep vehicle legal for client use. Contact driver or client when jurisdiction requirements (e.g., emissions check, resolve outstanding violations) are needed to complete renewals. Coordinate with other departments to help fulfill missing/late requirements. Use of SalesForce request management system to engage and respond to client / driver requests. Gwinnett County Senior Services 4/2022- 10/2023
Reception/ Transportation Specialist
Answer phones and direct calls
Data Entry, Spreadsheets
Maintain filing systems, both electronic and physical Prepare communications, such as memos, emails, invoices, reports and other correspondence Schedule and arrange transportation, appointments, and maintain calendars Assurant Homeowners Insurance 8/2021 - 3/2022
Customer Service Agent (Remote)
Provide product/services information, answer questions, and resolve any emerging problems that customer might face with accuracy and efficiency
Assisting customers with complaints and questions, give customers information about products and services Listening to customers concerns and showing empathy while resolving their issue Gwinnett County Tag Office 10/2020- 8/2021
Reception/ Tag Service Agent
Buford, GA
Welcomed all customers to the tag office and maintained waiting list Collects county revenues and issue decals and license plates Process title applications for cars, boats, trailers and other various items Collect sales taxes for out of state purchases
Balance and reconcile end of day collections
Gwinnett County Courthouse via Waters Organization 1/2019-2/2020 Lawrenceville, GA Clerk of Court
Data Entry, collection, reviewing and analyzing payroll information to administer wage garnishments Balance and reconcile end of day collections
Responsible for entering and printing batch reports, filing, customer service Collate and distributing mail
Education:
Trident Technical College:
Major: Business Management with emphasis on Transportation and Logistics in progress
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