Technical Support Specialist with IT Fundamentals

Location:

Posted:

May 10, 2026

Puja Patel

****-*****@*******.***

SKILLS

Communication Skills

Discipline

Good Team Player

Fashion Sense

Customer Satisfaction

Time Management

Team Collaboration

Quick Learner

EDUCATION

Olivet Nazarene University, Bourbonnais, IL May 2017

Bachelor of Science

Major: Information Systems

EXPERIENCE

Riverside Medical Center, Kankakee, IL June 2024-Present

Technical Support Specialist

•Diagnosing and resolving technical issues with computer hardware, software, and networks

•Installing, upgrading, and maintaining computer systems, software, and peripheral devices

•Documenting technical issues, resolutions, and updates in a help desk or ticket management system

•Working with other teams to resolve bugs or escalating major issues to managers.

•Effectively communicating technical information to users with varying levels of technical knowledge and providing good customer service

•Answering support calls, emails, or chat messages.

•Walking customers through troubleshooting steps over the phone or online

•Setting up or repairing computers and other devices

AWARDS

•Olivet Nazarene University Merit Scholarship

•Olivet Nazarene University Leadership Award

•Howard and Ada Farmer Scholarship

•Dean’s List