EVS Technician and Administrative Assistant Resume

Holly Zinno

Okmulgee, OK *****

**********@*****.***

+1-918-***-****

Work Experience

EVS Tech 1

DUCK CREEK CASINO-Beggs, OK

December 2016 to January 2026

• In 2013 I worked at Home Away From Home as a childcare teacher for 5 months. I worked at holiday inn express in okmulgee as a housekeeper and answering phones and learned computer skills by checking people in and taking payments for the front desk for 4 years. I currently work for duck creek casino as a EVS Tech. We take care of the casino. Cleaning machines pushing in chairs, cleaning bathrooms, changing and taking out trash, Communicating with the customers. Just basically keeping the casino looking nice. Ive been with duck creek casino for 9 years. And I’ve worked with incredible pizza. Controlling rides and having great customer service. Ive also worked at rebold manor in okmulgee oklahoma doing laundry and housekeeping for the nursing home for 1 year.

4 years as a administrative assistant at Ted Nelson’s I answer phones and I’m a part time recruiter! Education

High school diploma or GED

Upper secondary education

High school or equivalent

Okmulgee, OK

Skills

• Multi-line phone systems

• Talent acquisition platforms

• Dealership experience

• Research

• TikTok

• Search engines

• Computer networking

• Zoom

• Records management

• Customer communication

• Telephone interviewing

• Customer service

• Outside sales

• Self-directed learning

• Presentation creation

• Prospecting

• Google Drive

• Phone call management

• Commercial cleaning

• Organizational skills

• Stocking

• Team leadership

• Business development

• Custodial experience

• Grammar Experience

• Email outreach prospecting

• Customer retention

• Objection handling (sales technique)

• Task prioritization

• Google Calendar

• Insurance verification

• Antivirus software

• Survey research

• Childcare

• Political surveys

• Multitasking

• Mobile devices

• Personal assistant experience

• Leadership

• Janitorial experience

• IT

• HVAC

• Health insurance

• Client services

• Client retention

• Computer skills

• Phone etiquette

• Cold calling

• Microsoft Outlook

• Microsoft Excel

• Collaborate with healthcare professionals

• Closing sales

• Working with people with developmental disabilities

• Software installation

• Direct sales

• Patient interaction

• Writing skills

• Maintaining an organized workspace

• Outbound calling

• LinkedIn

• Critical thinking

• Salesforce Cloud

• Microsoft Office

• Patient charting

• Medical office experience

• Laundry

• Classroom management

• Customer relationship management

• Word processing

• Google Sheets

• SharePoint

• Networking event prospecting

• Social media marketing

• Recruiting

• Flexibility

• Medical scheduling

• macOS

• Maintaining patient confidentiality

• Data analytics tools

• Conducting sales calls

• Microsoft Access

• Office (as sales environment)

• Ethernet

• Microsoft Teams

• Front desk

• Negotiation

• OSHA

• Client email correspondence

• Sales negotiation

• Microsoft Project

• Stakeholder relationship building

• Property management

• Problem-solving

• Account management

• Legal client intake

• Appointment scheduling

• Inside sales

• Presentation software

• Productivity software

• OR experience

• Live chat

• Calendar management

• Sales pipeline management

• Phone inquiries

• ICD-10

• Client interaction via phone calls

• Decision making

• Greeting customers

• Rail transportation

• CRM system proficiency

• Administrative experience

• Client follow-up

• Microsoft Word

• Firewall

• Quality assurance

• Time-based sales targets

• Windows

• Manual handling

• Executive administrative support

• Managing customer accounts

• Friendly demeanor

• Handling insurance claims

• Customer complaint resolution

• Computer science

• Written communication

• English

• Sales technology adoption

• Authentication

• Epic

• Social media management

• Digital marketing

• Computer operation

• Project management

• Project management software

• Sales experience within tech

• Salesforce

• Customer issue escalation

• Business intelligence

• Filing

• Time management

• Managing patient records

• Computer literacy

• Sales

• Sales lead qualification

• Technical Proficiency

• Environmental Services

• Communication skills

• Vendor relationship building

• Teamwork

• Phone answering

• Non-disclosure agreements (NDAs)

• Customer satisfaction surveys

• Achieving sales targets

• Sales management

• Office experience

• Customer inquiry handling

• Consultative selling

• Medicare

• Communication platforms

• Housekeeping management

• Business management

• Operations management

• Clinic

• Debt collection negotiation

• Market research surveys

• Handling customer inquiries

• Order processing

• Google Workspace

• Editing

• HIPAA

• Typing

• Lead generation

• Medical administrative support

• Facilities management

• Customer support

• Supervising experience

• Google Docs

• Sales presentations

• Deal closing

• QuickBooks

• Cleaning Experience

• Maintenance

• Clear language communication

• Sending lead generation communications

• Phone call screening

• Client relationship development

• Microsoft PowerPoint

• Outbound sales

• Customer relationship building

• Phone communication

• Hotel receptionist

• Sales support

• Pharmacy technician experience

• Electronic health records (EHR) management

• Attention to detail

• Medical billing

• Schedule management

• Record keeping

• Data entry

Languages

• English

Certifications and Licenses

CPR Certification

Food Handler

Driver's License

Certified Professional Coder

RHIT

Certified Coding Specialist

Food Handler Certification

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