Multifaceted Patient Services & Support Specialist

Nicholette Kean

Marion, IN *****

**********@*****.***

+1-765-***-****

Work Experience

Patient Account Specialist

Res Med-Remote

November 2023 to Present

Inbound/outbound cpap supplies sales, patient education about supplies, basic insurance inquires, setting appointments for equipment issues

Patient Advocate Representative

Care XM (Total Triage & TeleMed)-Remote

February 2023 to October 2023

On-call patient care, hospice assistance, after-hour office receptionist Part-time hours

Escalation Specialist

Cortex Health-Remote

September 2021 to January 2023

Inbound and outbound calls regarding covid testing and vaccines. Insurance inquires and travel requirements.

Tier 2 Technical Support

Comcast-Remote

September 2018 to May 2020

Remote tech support for internet.

Network configuration, basic account maintenance. Promotion of Comcast self-help tools. Education

Bachelor's degree in Social Work

Indiana university - Kokomo, IN

August 2020 to May 2022

Indiana University - Kokomo, IN

2000 to 2003

Skills

• Computer Networking

• Marketing

• Computer skills

• Typing

• Conflict management

• Microsoft Powerpoint

• Ios

• Outlook

• Microsoft Word

• Social media management

• Excel

• Time management

• Organizational skills

• Microsoft Windows

• Microsoft office

• Leadership

• Android

• Communication skills

• Analysis skills

• Account management

• Help Desk

• Data entry

• Microsoft Excel

• Data collection

• Customer Service

• Project management

• Microsoft Office

• Technical Support

• Sales

• Management

• Customer service

• SaaS

• Desktop support

• Salesforce

• Billing

Contact this candidate