Customer Service Leader with Operational Excellence

SKILLS

Resolving Conflict

Team Management

Multi-line Phone Operations

Answering Calls

Planning and Scheduling

Activities Monitoring

SUMMARY

WORK EXPERIENCE

Customer Service Representative (Customer Service Rep) Dec 2022 - Sep 2023 FiverStar Call Center Remote, US

ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested

Customer Service Associate Nov 2020 - Nov 2022

Walmart Waynesboro, Georgia

Collaborated with other customer service associates to ensure customer needs were met Interacted with customers to understand their needs and preferences Answered customer questions and provided information on store policies and procedures Followed up with customers to ensure their satisfaction with products and services Developed and implemented customer service plans to improve customer satisfaction Resolved customer disputes promptly and professionally Operated cash registers to accurately record customer payments Assisted customers in navigating the store to find desired items Assistant Store Manager Jan 2017 - Oct 2020

Dollar General Waynesboro, Georgia

Established and maintained accurate records of inventory and sales Managed store inventory levels and stock replenishment Managed store budget and monitored expenses

Collaborated with other customer service associates to ensure customer needs were met Developed customer loyalty and trust through excellent communication and problem- solving skills

Interacted with customers to understand their needs and preferences Assisted in the training of new customer service associates Ensured customer satisfaction by providing timely and accurate responses to inquiries EDUCATION

High School Diploma May 2016

Burke County HIgh School, Waynesboro, GA

Stacy Roundtree 706-***-****

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Waynesboro, GA, 30830

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