Healthcare Admin & ICD-10 Coder - Data Entry Specialist

WG

WHITNEY GIBSON

*************@*****.*** 828-***-**** 312 E J St Newton, NC 28658

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

• Customer interaction • Product knowledge

• Equipment setup • Appointment Scheduling

• Service coordination • Icd 10 coding

• Insurance Verification

Rotech Healthcare Conover, North

Carolina

Customer Service Representative

06/2023 - Current

• Assisted patients with equipment setup and usage for respiratory care. Responded to customer inquiries efficiently, providing accurate product information.

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Collaborated with healthcare teams to ensure timely service and patient satisfaction.

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Newton Conover High School Newton, NC

06/2009

Summary

Skills

Experience

Education and Training

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