Licensed Vocational Nurse-Remote Case Management Specialist

Shemekia Sykes

Houston, TX ********@******.*** 626-***-**** Open to Remote / WorknFromnHome

Positions

Professional Summary

Licensed Vocational Nurse and healthcare professional with experience in case management, behavioral health, hospice care, and highnlevel customer service leadership. Skilled in remote communication, documentation, electronic medical records, and patient coordination. Known for strong attention to detail, compassionate patient support, and the ability to manage highnvolume workloads while maintaining compliance and accuracy.

Remote & Administrative Skills

• Remote Case Management

• Telehealth Patient Support

• Electronic Medical Records (EMR)

• Chart Review & Documentation

• HIPAA Compliance

• Patient Scheduling & FollownUp

• Data Entry & Record Management

• Insurance & Treatment Coordination

• Customer Support & Client Relations

• Microsoft Office & Healthcare Systems

Professional Experience

Licensed Vocational Nurse – Hospice BrightStar 2023–Present

• Provide compassionate patient care and support for hospice clients and their families.

• Maintain accurate documentation in electronic medical records.

• Communicate patient updates with interdisciplinary healthcare teams.

• Educate families regarding care plans and symptom management. Licensed Vocational Nurse – Detox & Behavioral Health 2022–Present

• Monitor patient progress and withdrawal symptoms during detox treatment.

• Document patient status, medications, and treatment updates.

• Provide emotional support and therapeutic communication.

• Collaborate with providers to ensure safe patient outcomes. Nurse Case Manager All American Healthcare Services 2022–Present

• Coordinate care plans and track patient treatment progress.

• Maintain detailed documentation and communicate updates with providers.

• Provide patient advocacy and support through treatment programs. General Manager Denny’s Restaurant 2001–2019

• Managed highnvolume operations generating over $2M annually.

• Supervised and trained 30–40 employees while maintaining strong customer satisfaction.

• Resolved customer concerns and ensured service excellence.

• Managed scheduling, inventory, reporting, and operational performance. Education

Licensed Vocational Nurse Program — Summit Career College Medical Assistant Program — Summit Career College

Certifications

• Licensed Vocational Nurse (LVN)

• IV Therapy Certification

• Substance Abuse Counseling Certification

• CADC

• BLS / ACLS / CPR / AED

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