Sales & Customer Support Specialist

Kylie Moran

Huntsville, TX ***** +1-832-***-**** *****.*******@*****.***

Work Experience

Sales Representative

CUTCO CUTLERY & VENDOR MARKETING Houston, TX

May 2025 to Present

I have just started selling Cutco products, I've already sold over $2,000 in my very first day with my only 2 demos. Basically, I give a demo and sell the products to the customers. I'm pretty much a personal shopper for them and they decide everything, I'm just there to make it easier for them and talk them through every single aspect of the process. Gymnastics Coach

Discover Gymnastics Houston, TX

May 2021 to June 2023

I was a coach to the preschool and any of the Rec groups. A significant accomplishment I made was being able to teach solo and begin to teach the older groups.

Education

Criminal Justice (B.A.S.)

Sam Houston State University Huntsville, TX

August 2024 to Present

Health Science (High school student)

Debakey H S For Health Prof Houston, TX

September 2020 to May 2024

Health Science (Associate's degree)

Debakey H S For Health Prof Houston, TX

August 2020 to May 2024

Skills

Microsoft Dynamics 365 Swimming Closing sales Window cleaning Needs-based selling Customer service SMS customer support QuickBooks Email customer support Opportunity Management Order processing Math Client retention strategy First aid Experience working with students Providing product information Customer support - Customer support experience (1–2 years) Networking Dementia care Microsoft Teams Residential cleaning Mentoring Client services Tutoring Online marketing Special Needs Google Meet International customer service experience Email marketing Phone call management Organizational skills Target account selling strategy Phone etiquette Dusting Communication platforms Home care Strategic partnerships developed Market analysis Solution selling approach Phone customer support Customer support experience within retail industry Managing teams in a customer support role

- Largest customer support team managed (6-10 team members) Nannying Order inquiry handling Google Workspace Zoom Prospecting English Technical Proficiency Dancing Sales pipeline management Sports Coaching Communication skills Client base expansion experience - Client base expansion experience (Less than 1 year) Individual consumer customer service Live chat Multitasking Performance metrics tracking (product management technique) Guest services Mopping Yoga Sales lead qualification Initial Contact (sales skills) Sanitation Sales follow-up Working with people with developmental disabilities Writing Skills Toddler care Experience with Children Microsoft Office Value-based selling Pricing strategies Attention to detail Competitive analysis Consultative selling Data entry Telemarketing Strategic partnerships - Strategic partnerships developed (3-5 partnerships) Managing customer accounts Direct mail Gymnastics Customer service video conferencing Customer feedback analysis Improving customer support response time - Customer support response time improved (11-20%)

Languages

English - Fluent

Awards

Leadership award

March 2014

I got it while being the leader of chess club, student council, and study groups. Certifications and Licenses

CPR

January 2022 to May 2025

I had to get the certification during my health science courses. We have to retake the course every 3 years. Driver's License

First Aid Certification

Groups

yoga club

Present

We meet every Tuesday and Thursday morning for an hour. It gives time to relax and stretch as well has experience relief. Catholic group

Present

It is a group at my school

Wellness group

Present

I helped start this group at my school for students mental health and overall wellness assesments. Additional Information

My experiences

• Child care

• Yearbook design

• English,Math,and Science tutor

• Sports coach

• Leadership (president or vp in clubs)

• Build computers (do well with technology)

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