Medical Administrative Assistant Healthcare Support Specialist
Resume:
Alicia Lucas
Warner Robins, GA ***** 478-***-**** ************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional backed by healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
High Academic Honors Recognition / Dean's List / Member of Alpha Beta Kappa Honor Society.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Communication skills needed to provide healthcare and community setting support and advocacy.
Effective problem-solver and decision-maker, able to assess situations and identify solutions.
Attention to detail necessary to collect and report data with accuracy and timeliness.
Communication Platforms – Zoom, Google Meet, MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, PowerPoint.
CERTIFICATIONS
National CPR Foundation – CPR, AED, First Aid
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription
Patient Processing Patient Registration Medical Records Management
Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics
CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing
Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2026
Introduced to the following concepts:
Medical terminology and general medical office procedures.
Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.
Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.
Medical ethics and compliance including HIPAA privacy and security guidelines.
HEALTHCARE INDUSTRY EXPERIENCE
Karens Caregiver – Warner Robins, GA 01/2018 – 07/2023
Resident Care Provider
Provided personal care assistance to residents – personal hygiene, feeding, and mobility.
Took vital signs, managed doctor appointments, handled housekeeping duties, prepared meals, and ran errands.
Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.
Observed, reported, and documented resident conditions and activities.
ADDITIONAL EXPERIENCE
Pactiv Evergreen – Macon, GA 08/2023 – Present
Assembly Worker / Machine Operator
Perform product assembly process within assigned work area in a team-oriented environment.
Pay close attention to detail and follow work instructions to ensure proper part assembly.
Work at required pace to meet daily production schedules.
Ensure quality meets specifications and quickly address quality concerns.
Kohl’s Warehouse – Macon GA 04/2015 – 01/2018
Line Worker
Coordinated schedules, handled inbound and outbound calls, creates employee schedules, and managed basic administrative tasks.
Loaded trucks and packed and processed orders accurately.
Assisted with online order fulfillment and labeling.
Volunteer at Community Outreach as Personal Care Assistant (PCA) since 01/2020
Contact this candidate