Subsidy Program Manager and Advisor
Resume:
Chumeyia Oquendo
Raleigh, NC 27610
********.****@*****.***
PROFESSIONAL EXPERIENCE
WORKPLACE OPTIONS, Raleigh, NC — Subsidy Manager
May 2012 – Present
Serve as the primary Subject Matter Expert (SME) for program policies, workflows, systems, and client requirements. Lead and support a globally distributed team through coaching, performance management, and training. Manage subsidy applications endtoend, including eligibility screening, documentation review, data integrity, and case management. Communicate benefit decisions and timelines clearly and empathetically, and collaborate with Finance, HR, and program teams to ensure accurate, timely disbursements. Build strong client relationships, serve as the primary point of contact for escalations and inquiries, and deliver status updates, reports, and program communications aligned with client expectations.
WORKPLACE OPTIONS, Raleigh, NC — Tuition Advisory Specialist (EdAssist)
August 2010 - May 2012
Provided inbound and outbound customer support for employersponsored tuition assistance and reimbursement programs. Assisted employees with navigating online systems to submit programs of study, course approvals, grades, and receipts. Responded to inquiries via phone and email regarding policy, eligibility, and reimbursement benefits while ensuring compliance with program guidelines. Supported issue resolution by managing escalations, following up on technical support tickets, and scheduling advising appointments for financial and admissions assistance.
WORKPLACE OPTIONS, Raleigh, NC — Consultant/Information & Referral Specialist
May 2005 - August 2010
Conducted needs assessments and gathered verified employee and dependent information to manage cases accurately. Researched and matched resources based on geographic and individual criteria, communicating options clearly and empathetically. Delivered highquality service through written and verbal communication with employees, providers, and partners, including followup to ensure satisfaction and effectiveness. Maintained ongoing coordination with clients and Employee Assistance Programs to support continued needs.
EDUCATION
North Carolina Central University
Bachelor of Social Work (BSW): August 1998 – May 2003
Western Governors University
M.S. Management and Leadership (MSML): June 2018 – December 2020
Western Governors University
Master of Business Administration (MBA): Expected December 2026
CERTIFICATIONS
Notary Public – North Carolina Secretary of State (Commission Expires 7/2026)
REFERENCES
Available upon request
QUALIFICATIONS
Self motivated, goal oriented customer relations professional with a strong work ethic and proven customer service and problem solving skills in face to face and call center environments. Confident communicator, effective team player, and independent contributor with strong organization, attention to detail, and multitasking abilities. Committed to continuous professional development. Detail-oriented and resourceful in completing projects; able to multitask.
SKILLS
•Program Operations Management
•Global Team Leadership
•Client Relationship Management
•Subsidy & Benefits Administration
•Eligibility Screening & Compliance
•SOP & Documentation Development
•Training & Onboarding
•Cross-Functional Collaboration
•Data Integrity & System Management
•Quality Assurance
•Document review & adjudication
•Escalation & Issue Resolution
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