Customer service and Data entry

NHLANHLA MAHLATSE ZIMU

PERSONAL DETAILS

Date of Birth: 20 June 1997

Gender: Male

Nationality: South African

Race: African

Physical address: Daveyton, Gauteng.

Contact number: 071-***-****

Email address: ***********@*****.***

Drivers license: Code 10

EDUCATION

Institution: Turnstone training solutions

Course name: Facilitate learning using a variety of given methodologies Year obtained: September 2023

Subjects: US 117871: Facilitate learning using a variety of given Methodologies. NQF Level 5, Credits 10

Institution: CompTIA

Course name: CompTIA IT Fundamentals +

Year obtained: August 2023

Subjects: Accounting; Auditing; Financial Management; Taxation. Institution: Digify Africa

Course name: Ilizwe Lam Internet Safety Training

Year obtained: December 2021

Subjects: Introduction To Your Online Presence; Community Standards and reporting; Dealing with bullying and harassment; Online safety tips; Misinformation & False news; Protecting your privacy; Digital tools for the classroom.

Institution: University of Johannesburg

Course name: Bachelors of Accounting

Academic year: Third year (To Be Completed)

Subjects: Accounting; Auditing; Financial Management; Taxation. School: Hulwazi Secondary School

Qualification: National Senior Certificate

Year obtained: 2014

Subjects: IsiZulu-Home Language (71%); English-First Additional Language (71%); Mathematics (95%); Life Orientation

(76%)

; Business Studies (89%); Economics (81%); Accounting

(96%).

AWARDS

Gold medal for winning UJ Stigma knockout challenge with Cornerstone FC – 2018

Most professional dressed at Ernst & Young vac work - 2017

Golden Key International Honour Society member - 2016

First Year Top Achiever, University of Johannesburg - 2015

Best Learner in Accounting, Ekurhuleni North District – 2014

Gold medal for winning Shield with U/17 Old Benonians FC soccer team - 2013 RELEVANT EXPERIENCE

Company name: Nhlakes Tutoring

Position: Self Employed Tutor

Period: September 2024 - Present

Duties: - Tutor grade R to grade 12 students. 90% of my clients are from grade 8 to 12, with about 10% falling between grade 5 to 7.

- I tutor commercial subjects (Mathematics, Business studies, Accounting, Economics)

- I also tutor some undergraduate modules at tertiary level

- The modules are also accounting and commercial.

- Negotiate Tutor rates with clients.

- Send invoices and do payment collection every month end.

- Send progress reports to clients on a monthly basis and per school term.

Company Name: Capitec bank

Position: Client Care agent

Period: 11 November 2024 – April 2025

Duties: - To provide administrative service and support to Capitec Bank's clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.

- To provide support to all clients making use of Capitec Bank's Internet Banking and Mobile Banking services.

- Best performance award in January 2025.

- Best attendance in February 2025, 100% attendance Company name: Edunova

Position: Facilitator

Period: 1 Nov 2022 – March 2024

Duties: - Familiar with training material and edit to deliver aligned training & resources to beneficiaries

- Report to Project Manager on training outcomes & challenges, per week and monthly.

- Assist with making sales when there are no sessions to facilitate using iKhokha payment machine and All XS cashless CRM system.

- Trained 896 learners In Basic Computer Literacy, IT Fundamentals, Coding and Robotics.

Company name: Rivoni Secondary School

Position: Education Assistant- Mathematics

Period: 01 November 2021 to 31

August 2022

Duties:

- Take class register and ensuring covid19 protocols are observed (screening and mask on).

- Invigilating final examinations

- Marking of scripts.

- Supervising classwork and homework.

- Assist learners when doing tasks or group work.

- Assist teachers in formulating lesson plans.

- Provide emotional support to learners and liaising with parents.

OTHER INTERESTS AND SKILLS

Sport: Soccer; Athletics.

Computer Skills: Microsoft (Word, Excel, PowerPoint), Visual Studio Code using C + + language.

General: Reading, Exercising.

REFERENCES

Name: Mr. Sphiwe Moloi

Position: HOD of Mathematics – Rivoni Secondary School Contact number: 084-***-****

Name: Ms. Anele Zwane

Position: 2nd In Charge (2IC) – Capitec Bank

Contact number: 072-***-****

Email address: **********@***********.**.**

Name: Mrs. H.I. Jele

Position: Principal – Hulwazi Secondary School

Contact number: 082-***-****

Email address: *******@*****.***

Contact this candidate