Operations & Customer Service Specialist

RENE GARZA

Elsa, TX • 956-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Customer Service and Operations professional with 7+ years of experience in high-volume call centers, business operations, payroll, HR, safety compliance, and accounting. Proven ability to resolve customer issues, retain accounts, and manage multiple responsibilities in fast-paced environments. PROFESSIONAL EXPERIENCE

Inbound Call Agent – Advanced Call Center Technologies, LLC (October 2025 – Present)

• Handle high-volume inbound calls providing accurate and professional customer support

• Resolve customer inquiries efficiently and document interactions clearly

• Meet quality assurance, productivity, and performance metrics Customer Solutions Specialist – Spectrum (June 2024 – February 2025)

• Supported customer account retention and service resolution

• Provided sales solutions, including mobile services

• Delivered consistent customer service while meeting performance goals Operations Manager – EOD Equipment on Demand Rentals, LLC (February 2017 – October 2024)

• Managed HR functions including recruiting, onboarding, and employee support

• Oversaw payroll processing and timekeeping using QuickBooks and ExakTime

• Handled accounts payable and receivable, invoicing, and billing accuracy

• Coordinated safety training, job-site compliance, and inspections

• Managed purchasing, equipment tracking, and preventive maintenance

• Supported estimating, quoting, and daily operational workflows EDUCATION

University of Texas–Pan American, Edinburg, TX

Computer Science — 60 credit hours completed

TECHNICAL SKILLS

QuickBooks Online & Enterprise • Microsoft Office • AutoCAD • Bluebeam Revu • ExakTime

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