Payroll & Operations Leader with Mentoring Focus
Resume:
Morgan Durant
Norman, OK
*************@*****.***
Skills
Experienced Associate Specialist with a strong background in payroll processes and a proven ability to mentor and support team success. Backed by five years of management and leadership experience. Known for delivering results and influencing growth in others.
Paycom Payroll, LLC
New Client Setup Senior Associate Specialist March 2024-Sept. 17 2025
●Assists team leader in the management of pod
●Manages entries of all ultra-care, complex, and high-revenue clients
●Supports team members and department with complex tasks and troubleshooting
●Task list management
●Responsible for ensuring deadlines are met daily and/or all necessary communication is received
●Assists and supports the development of new hires and peers
- New Client Setup Associate Specialist
September 2021 - March 2024
● Effectively manages multiple projects simultaneously, ensuring accurate data and deadlines are met consistently
● Enters and verifies information in data sets through cross-referencing, cross-checking and data conversion tasks
● Provides a high level of customer service and timely response rates
● Troubleshoots and collaborates with peers to answer complex questions as they arise
● Adapts to internal process changes and stays up to date on product developments FedEx Ground (KTB Transport) - Delivery Driver
September 2020 - September 2021
● Operated a company owned box-truck in varying weather conditions, following DOT safety standards
● Utilized advanced technology to manage the delivery process in a quick and safe manner
● Continuously transported and lifted packages up to 180 pounds
● Routinely load-lifted delivery trucks with other drivers to satisfy customer needs ● Interacted with FedEx customers and the public in a professional and positive manner
Amazon Logistics (Larken, LLC) - Delivery Driver
September 2019 - September 2020
● Operated a company owned box-truck in varying weather conditions, following DOT safety standards
● Utilized advanced technology to manage the delivery process in a quick and safe manner
● Continuously transported and lifted packages up to 180 pounds
● Routinely load-lifted delivery trucks with other drivers to satisfy customer needs ● Interact with Amazon customers and the public in a professional and positive manner
Crest Fresh Market - Front End Manager
June 2016 - September 2019
● Supervised cashiers, loaders, greeters, cart management and customer service desk
● Served daily as a mentor and trainer for all front end associates
● Assisted store leadership with escalated customer, vendor, and retail issues ● Collaborated with leadership and associates to promote teamwork to help achieve store goals
● Managed cash control, sales and cash items and records for the store
● Managed the scheduling of front end associates to provide adequate department coverage
Crest Fresh Market - Department Head (Scanning Coordinator) June 2014 - June 2016
● Implemented accurate and timely price changes for new and existing items using pricing software.
● Ensured all tags and signs are hung and displayed in a timely manner ● Routinely worked with Retalix and all Microsoft Office programs to manage business needs
● Researched price discrepancies to ensure data and price integrity ● Assisted with and trained other store associates on preparing store signage and ensured accuracy
Education
Putnam City North High School - High School Diploma, Graduating Class of 2013
Certifications
Payroll Accounting Certificate earned at Paycom Payroll, LLC - 2023
Ops 102: Intro to Computer Operations Course Certification
Ops 201: Foundations of Computer Operations (Current Student)
Paycom Base Camp Management Certification
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