Transportation & Public Service Professional

Schlanda Maxwell

Indianapolis, IN 317-***-**** **********@*****.***

Professional Summary

Driven professional with 22+ years of experience in transportation and public service. Skilled at managing multiple demands, staying compliant, and building strong relationships with customers. Committed to supporting community-focused programs with accuracy, efficiency, and care.

Professional Experience

Mobility Specialist

IndyGo June 2021 – March 2026

- Coordinated transportation for riders with diverse mobility and cognitive needs

- Conducted monthly ride-alongs to ensure service quality and ADA compliance

- Managed scheduling changes and daily service needs

- Assisted customers with trip planning, eligibility, and concerns

- Supported operations for a fleet of 75+ vehicles

Eligibility Specialist

State of Indiana June 1999 – May 2021

- Managed 40+ case caseload for TANF, Medicaid, and SNAP programs

- Processed applications, including expedited and walk-ins

- Ensured compliance with state and federal guidelines

- Explained benefits and requirements clearly to clients

- Maintained accurate and up-to-date case records

Certifications

Adult & Pediatric First Aid/CPR/AED (Valid 11/2027) • DNA Collector Training • Specimen Collector Training • Paratransit Management & Operations • ADA Training

Core Skills

Customer Service • Compliance • Case Management • Transportation Coordination • Communication • Time Management • Attention to Detail

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