Strategic Leader with Operational Excellence
Resume:
Bryan Hill
**************@******.***
Whitney, TX 76692
Summary Experience
Strategic leader, experienced in driving business expansion, quality improvement, and workforce management. Proven expertise in compliance, stakeholder engagement, and fostering a forward-thinking culture to ensure regulatory adherence and customer satisfaction. Strong leadership drives performance improvements across departments.
Skills
●Executive Leadership
●Strategic Planning
●Operations Management Best Practices
●Administrative Leadership
●Organizational Leadership
●Crisis Management Consulting
●Leadership and People Development
●Team Leadership
●Industry Expertise
●Service Delivery Oversight
●Departmental Coordination
●Planning and Coordination
●Staff Development
●Team Building
●Employee Coaching
●Effective Communication
●Employee Motivation and Performance
●Staff Management
●People and Culture
●Adaptable and Flexible
●Compliance
●Approachable Leader
●Teaching
Stonegate Center
AMA Blocker I Azle, TX
12/2023 – 2/2025
●Client Intervention: Intervened with clients attempting to leave the facility before completing treatment, ensuring they received the necessary support and care.
●Family Liaison: Contacted families and served as a liaison by advising on setting boundaries, developing support networks, and providing guidance during critical moments when clients considered leaving treatment.
●Client Engagement: Met with all new admissions within days of entering the program and followed up three weeks into their stay to assess progress and address concerns.
●Program Coordination: Coordinated and facilitated a monthly Family Day program at both the Men's and Women's Centers, fostering a collaborative environment among direct care personnel.
●Staff Development: Delivered staff training sessions on topics such as Non-Violent Crisis Intervention and Abuse, Neglect, and Exploitation to enhance team capabilities.
●Group Facilitation: Led daily support groups at the Men's Center and weekly groups at the Women's Center, ensuring comprehensive care and consistent documentation in the EMR.
●Process Innovation: Developed a new Family Day program that incorporated process groups, CD education groups, and family groups focused on codependency and enabling behaviors.
●System Streamlining: Established a streamlined system for managing Family Day invitations and attendance, and implemented a system of checks and balances for client check-ins, including risk assessments for potential AMA.
●Outcome Improvement: Contributed to a reduction in AMA incidents during the first three months by creating a discharge report to monitor and evaluate the success of interventions.
Brazos Recovery Services
Chief Operations Officer Morgan, TX 10/2022 to 12/2023
●Strategic Expansion Gains: Spearheaded business growth initiatives through innovative process development and meticulous strategic planning, resulting in operational expansion and enhanced efficiencies.
●Quality Improvement: Revamped internal procedures, creating a well-defined structure that elevated service quality and delivered substantial cost reductions.
●Strategic Operational Expertise: Provided strategic guidance and served as a subject matter expert on critical operational and strategic matters.
●Resource Development: Drove the development of technology solutions, delivering a roadmap of cost-effective, internet-based resources to enhance business operations.
●Stakeholder Engagement: Established and maintained productive relationships and communication channels across the organization, ensuring alignment and transparency.
●Exemplary Customer Service: Utilized effective communication and active listening skills to consistently exceed customer service standards.
●Interdepartmental Collaboration: Cultivated highly productive relationships with cross-functional departments, fostering a positive and constructive leadership approach.
●Workforce Management: Strategically recruited, trained, evaluated, and retained a diverse, high-performing team aligned with the organizational culture, fostering excellence in execution.
●Forward-Thinking Culture: Fostered a proactive and future-focused mindset among staff in a dynamic and fast-paced environment.
●Empowering Employee Growth: Empowered and maximized employees' skills and knowledge to consistently achieve and exceed performance goals.
●Compliance Standards Adherence: Ensured meticulous adherence to TCADA Rules Ch. 448, C.A.R.F Standards, federal, state, and local laws and regulations, guaranteeing both regulatory compliance and the highest quality of care through the development and implementation of robust operational policies and procedures.
●Team Building: Pioneered quarterly all-staff meetings, fostering a cohesive work environment that celebrated team achievements and acknowledged employees for their unwavering dedication.
●Multifaceted Workforce Management: Demonstrated profound expertise across all facets of direct care departments while delivering comprehensive oversight to a team exceeding 30 dedicated employees.
Client Care Enhancement: Pioneered the transformation of the 12-step coordinator role into a robust Case Management position, elevating client care from admission to continuing care coordination.
Education and Training
Certificate Program Remington College Fort Worth, TX,
Pharmaceutical Technician, 12/2010
Certifications
Certified CPI Non-Violent Crisis Intervention Instructor.
American Heart Association Certified Basic Life Support Instructor.
● Oversaw Performance Metrics: Monitored key outcome measures, program performance, and initiated continuous improvement efforts to drive organizational success.
●Comprehensive Employee Training: Pioneered a comprehensive two-week orientation program, ensuring new hires were well-prepared with state-required certifications, company policies, and a deep understanding of the organizational culture.
●Compliance Training: Trained all new employees in essential state-required certifications, including CPI Non-Violent Crisis Intervention and AHA Basic Life Support, while ensuring adherence to company policies and procedures.
●Department Head Oversight: Orchestrated the direct supervision of all department heads responsible for both daily operations and direct care services.
●Effective Leadership: Achieved organizational success through strategic management positions, leveraging extensive experience.
Brazos Recovery Services
Director of Operations Morgan, TX 05/2021 to 10/2022
●Directed and supervised multiple departments, including Maintenance, Kitchen, and Recovery Advocates.
●Evaluated and optimized business procedures, enhancing daily operations.
●Implemented recognition programs to boost employee morale and performance.
●Collaborated with management to establish strategic operational goals.
●Ensured clear communication of departmental objectives for desired outcomes.
●Managed personnel through promotions, transfers, and disciplinary measures.
●Monitored site and department performance, ensuring regulatory compliance.
●Orchestrated departmental work schedules and priorities.
●Provided guidance and mentoring to new employees.
●Leveraged strong issue resolution and communication skills to foster client relationships.
●Employed exceptional verbal communication to assess customer needs effectively.
Mitigated business risks through staff collaboration and performance evaluation.
Brazos Recovery Services
Program Director Morgan, TX 02/2021 to 05/2021
●Spearheaded program operations while providing strategic leadership to the workforce.
●Maintained vigilant oversight of program operations, ensuring strict adherence to policies, procedures, standards, and contractual obligations.
●Innovated and executed new programming initiatives to enhance the station's relevance and growth.
●Utilized extensive 12-Step knowledge and a deep understanding of group scheduling to ensure the appropriate facilitation of all groups in alignment with the organization's philosophy.
Supervised a team including the Continuum of Care Director, Director of Client Services, Discharge Coordinator, and Recovery Advocates.
Brazos Recovery Services
Continuum of Care Director Morgan, TX 02/2020 to 02/2021
●Managed alumni records within sober living communities across the state, ensuring up-to-date information.
●Conducted initial follow-up calls for program alumni upon discharge.
●Orchestrated structured follow-up calls at 30, 60, and 90 days post-discharge to provide ongoing support.
●Offered comprehensive assistance to discharged alumni, including aiding in their return to treatment if necessary.
●Coordinated monthly alumni meetings in multiple major discharge areas, spanning Austin, Kerrville, and DFW.
●Directed operations at Ebby's Place sober living, overseeing resident screening, intake, and monthly payments.
●Orchestrated the annual Alumni Reunion, handling scheduling, speaker bookings, and event promotion.
●Maintained the position of Director of Client Services to ensure seamless program operations.
Brazos Recovery Services
Director of Client Services Morgan, TX 08/2019 to 02/2021
●Provided direct supervision to the Recovery Advocate Department.
●Maintained Discharged Coordinator position.
Brazos Recovery Services
Discharge Coordinator Morgan, TX 08/2017 to 02/2021
●Oversaw resident admissions, discharges, and referrals to other facilities, considering resident and family preferences and resources.
●Collaborated with the clinical department to assess the appropriate level of care for clients engaging in aftercare.
●Provided recommendations for therapists, psychiatrists, and primary care physicians to clients upon discharge.
●Coordinated appointments with therapists, psychiatrists, and primary care physicians for clients participating in aftercare services. Cultivated and sustained professional relationships while maintaining an in-depth understanding of referral sources and post-care facilities.
●Collaborated with resident family members to craft comprehensive and tailored aftercare plans.
●Leveraged individual client insights to formulate aftercare recommendations aligned with specific needs.
●Facilitated 12-step groups and engaged in direct client care.
●Meticulously documented group activities and maintained comprehensive collateral contact notes to convey progress within the discharge process.
●Offered hands-on, direct care to residents, including crisis intervention when necessary.
Brazos Recovery Services
Lead Recovery Advocate Morgan, TX 02/2017 to 08/2017
●Managed and provided supervision to the Recovery Advocate team.
●Formulated and maintained the team's schedule, guaranteeing 24/7 facility coverage.
Collaborated with various departments to ensure the provision of optimal client care.
●Orchestrated transportation logistics for clients attending medical appointments, transitioning to sober living, or being admitted to the program.
●Conducted regular team meetings to disseminate departmental updates, address needs, provide training, and acknowledge achievements.
Brazos Recovery Services
Weekend Lead Recovery Advocate Morgan, TX 05/2016 to 02/2017
●Supervised weekend staff within the Recovery Advocate department, ensuring high-quality care for all residents.
●Generated daily observation reports for each resident, maintaining detailed records.
●Managed and coordinated all weekend transports as necessary.
●Conducted 12 Step groups to support residents' recovery journeys.
●Served as an exemplary role model for program clients, drawing from personal recovery experience.
●Utilized motivational interviewing techniques to dissuade clients from leaving treatment against staff recommendations.
●Leveraged personal life experiences to inspire and motivate patients, emphasizing the possibility of a drug and alcohol-free life.
●Expertly handled crisis interventions when required.
Brazos Recovery Services
Recovery Advocate Morgan, TX 04/2015 to 05/2016
●Delivered expert and empathetic responses to patient inquiries and issues.
●Provided comprehensive patient education on topics including detox and withdrawal, medication, addiction, recovery, coping strategies, and community resources.
●Maintained professionalism and composure during all interactions, even when dealing with challenging individuals.
●Assisted clients diagnosed with addictive disorders in enhancing their skills, discovering talents, and fostering self-esteem.
●Cultivated and sustained a therapeutic atmosphere within recovery groups, promoting open dialogue.
●Conducted counseling sessions, both individually and in-group settings, to assist clients in managing substance abuse challenges.
●Compiled daily observation reports for all program clients and effectively managed crisis situations when they arose.
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