Seasoned Remote Customer Service Specialist

LM

LATORYA MEDFORD

***********@*****.*** 214-***-**** Garland, TX 75040 WWW: Bold Profile

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Call Management

Data Collection

Consultative Sales

Account updating

Inbound and Outbound Calling

Appointment Scheduling

Customer Service

Precision dailing system Dallas, TX

Customer Service Representative

09/2005 - 06/2008

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Televista Plano, Texas

Customer Service Representative

06/2000 - 05/2004

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Rowlett High School Rowlett, TX

High School Diploma

05/2000

Summary

Skills

Experience

Education and Training

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