Customer-Focused Administrative & Outreach Specialist

Alice Opal

Lakewood, WA • 564-***-**** • ***********@*****.***

Professional Summary

Customer-focused professional with experience in administrative support, community engagement, and service delivery in fast-paced environments. Skilled in organizing information, supporting customers, and coordinating across teams to ensure smooth operations. Recognized for strong communication, attention to detail, and the ability to quickly learn and navigate digital systems. Committed to providing high-quality service and building positive relationships with diverse populations. Core Strengths

● Customer Service & Engagement

● Administrative & Records Management

● Workforce & Community Support Services

● Technical Assistance & Digital Navigation

● Organization & Time Management

● Communication & Relationship Building

● Event Coordination & Program Support

● Problem Solving & Adaptability

Professional Experience

WorkSource Pierce — WorkSource Customer Engagement Specialist Intern Pierce County, WA 03/2026 – Present

● Provide direct, customer-centered support in a high-volume resource room, assisting job seekers with employment services, job search strategies, and workforce program access

● Deliver hands-on technical assistance to customers navigating the Washington State SecureAccess Washington (SAW) system, ensuring successful access to critical state services

● Coordinate with WIOA program partners to expedite referrals through the Common Referral System, improving timeliness and continuity of services

● Serve as a liaison between customers and partner agencies, facilitating seamless access to integrated workforce resources

● Foster a welcoming, inclusive, and trauma-informed environment aligned with WorkSource service standards

Private Investigator & Administrative Assistant

East West Consulting Group International, Tacoma, WA 10/2025 – 2/2026

● Manage and maintain employee records, including insurance documentation and compliance-related files, ensuring accuracy and organization

● Collect, organize, and maintain digital files for efficient retrieval and long-term record management

● Conduct background research using databases, software tools, and online platforms to support investigative and security processes

● Build professional relationships with external partners to support organizational collaboration and information gathering

Swim Coach

Kids Club Fun & Fitness, Vancouver, WA 06/2025 – 08/2025

● Designed and implemented engaging lesson plans for children ages 0–12, supporting skill development and water safety

● Communicated progress and instructional updates with parents and team members

● Maintained a clean, safe, and organized facility environment in compliance with health and safety standards

Event Organizer & Community Presenter

Project Lemonade, Vancouver, WA 04/2024 – 02/2025

● Planned and executed a nonprofit fundraising event, managing logistics, coordination, and service delivery

● Collected, organized, and distributed community donations to support program initiatives

● Represented the organization in community settings, strengthening engagement and outreach efforts

Education

High School Diploma

Columbia River High School Graduated Fall 2025

Relevant Coursework

1 year Childhood development class

Certifications

~ Shallow Water Lifeguarding Certification with CPR/AED

~ Washington State Food Handler Card

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