Quality Inspector with Hospitality Insight

CAREER SUMMARY:

Results-driven and customer-focused Front Office and Reservation Manager with over 7.6 years of progressive experience in the hospitality industry. Proven track record in delivering exceptional guest service, managing front office operations, and optimizing reservation processes across various reputed hotels and resorts. Demonstrated expertise in handling guest relations, coordinating with multiple departments, and maintaining high standards in operational efficiency. Adept at training and leading front office teams, resolving guest concerns with empathy and professionalism, and utilizing hotel management software such as WIN HMS, WinhMS, IDS, and Cloudtech. Recognized for multitasking under pressure, maintaining accurate records, and contributing to enhanced guest satisfaction and business success. Committed to excellence, continuous learning, and fostering a welcoming hospitality environment. Welcomed guests and efficiently managed the check-in and check-out process, ensuring a smooth and positive experience.

Handled reservations, updated booking systems, and maintained accurate guest information.

Addressed guest inquiries and concerns promptly, providing accurate information and solutions.

Coordinated with housekeeping, maintenance, and other departments to ensure timely room readiness and issue resolution.

Processed guest payments, managed billing inquiries, and maintained accurate financial records.

Resolved guest complaints effectively, maintaining a high level of guest satisfaction. Maintained front office records, prepared reports, and managed communication tools such as email and phone systems.

KEY RESPONSIBILITIES:

SKILLS:

Excellent customer service and communication skills Proficient in reservation and property management systems Strong problem-solving and conflict resolution abilities Detail-oriented with strong organizational and multitasking skills Ability to work effectively in a fast-paced environment Team player with a positive and professional demeanor HARI KRISHNAN

Reservation Manager & Front Office In-charge

1/123 Noyyal St, N G G O Colony, Thudiyalur, Coimbatore - 641022 Phno: +91-934******* Mail: ***************@*****.*** Bachelor of Science. Computer Technology - 70%

2017-2019 KASC - Kongunadu Arts & Science college - CBE EDUCATION:

2015-2016 ASHOKAPURAM - Govt. HIgher Sec School - CBE HSC - Higher secondary Certification - 70%

2013-2014 SRMHS - Sri Ramakrishna Mat. Higher Sec. School - CBE Front Office Traning & On Job Training

Sterling Kodai By Valley - Kodaikanal (142 Keys) 06/2019 - 06/2020 WORK & EXPIRENCE :

Zibe By Coimbatore - GRT (44 Keys) 08/2020 - 09/2021 Front Office Associate

Hotel Kiscol Grands - Coimbatore (40 Keys) 10/2021-03/2022 Sr. Front Office Associate

Hotel Park Elanza - Coimbatore (46 Keys) 03/2022-08/2022 Front Office Executive

Sterling Kodai By Valley - Kodaikanal (142 Keys) 08/2022-03/2023 Front Office Executive & Reservations

MM legacy - A Bergamont Group Of hotel (63 Keys) 04/2023-09/2023 Front Office Executive

Mango Hill Auroville - Pondicherry (43 Keys) 09/2023-05/2024 Front Office Manager

JK hotels - Coimbatore (28 Keys) 05/2024 - 01/2025 Front Office Manager

PERSONAL DETAILS:

Name: Hari krishnan

Father’s Name: Muthu Krishnan

Mother’s Name: Padmapriya

Nationality: Indian

Religion: Hindu, Brahmin

Languages Known: Tamil, English, Hindi

SOFTWARE SKILLS:

MICROGEN

Win HMS 3rd GEN - CHEERZE

Win HMS 4th GEN - FOURD

Wish.Net - PMS

IDS

Winhms – CLOUDTECH

Cheerze - Cloud

Hotelogix - 2.0

REFERENCES:

Mrs Krithika Nagaraj - 915*******

Holiday residency - HR Manager

Mr Govind Pappu Reddy - 962-***-****

Holiday Residency - General Manager

Mr Nizar – 944-***-****

Front Office Manager – Park Elanza

Mr Vinod – 900-***-****

HR manager - IBIS Group of Hotels

Mrs Geetha – 995-***-****

Front Office Manager – MM legacy

Mr Nithyanand -814-***-****

General Manager – Bergamont Hotels

Holiday Residency -Coimbatore (40 Keys) /2101/2025 - 28/09/2025 Reservation Manager Cum Front Office In-charge

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