Clinical Operations Leader and Nurse Executive
Resume:
TEQUANDRI
A
MPAGI
*************@*****.***
Buckeye, AZ 85326
Dynamic leader and Clinical Manager with a proven track record in the United States Air Force, specializing in enhancing patient care and safety. Expertise in clinical leadership and staff supervision has resulted in significant improvements in clinic operations and staff performance. Proficient in training and mentoring, fostering high morale while ensuring compliance with regulatory standards. Committed to driving excellence in healthcare delivery through innovative solutions and a collaborative approach.
PROFESSIONAL SUMMARY
SKILLS
• Clinical leadership
• Training and mentoring
• Staff supervision
• Staff scheduling
• Team management
• Patient records administration
• HIPAA
• Patient safety
• Onboarding and coaching
• Direct patient care
• Medical procedures
• Advocacy and counseling
• Organizing staff schedules
• Specimen handling
• Phlebotomy
• Staff development
• Managerial experience
• Records management
• Clinical instruction
• Patient education
• Compliance oversight
• Quality improvement
• Clinical documentation
• Quality control
• Appointment scheduling
• Revenue cycle management
United States Air Force, USAF - Licensed Practical Nurse Glendale, AZ • 05/2022 - Current
United States Air Force, USAF - Clinical Services Flight Chief Glendale, AZ • 05/2022 - 02/2026
USAF - Medical Specialties NCOIC/Clinical Manager
Biloxi • 07/2020 - 05/2022
WORK HISTORY
Supervised daily administrative operations for multi-specialty outpatient clinics supporting Women's Health, Internal Medicine, Orthopedics, and General Surgery.
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Directed and evaluated 15+ administrative and clinical personnel, assigning workload, approving leave, resolving performance issues, and conducting training.
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Managed patient access functions including appointment scheduling, referral coordination, and provider template utilization to ensure timely care delivery.
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Monitored clinic productivity, no-show rates, and consult completion to improve access-to-care metrics.
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Served as liaison between providers, nursing staff, and administrative personnel to resolve workflow barriers and improve patient throughput.
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Implemented process improvements that enhanced scheduling efficiency and reduced delays in specialty care coordination.
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Ensured compliance with healthcare regulations, privacy standards, and organizational policies governing medical support services.
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Handled patient complaints and escalations, resolving complex access and coordination issues.
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Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
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• Regularly evaluated employee performance and provided feedback. Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
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Community College of The Air
Force
Montgomery, AL • 12/2020
Practical Nursing Technology:
Practical Nursing
EDUCATION
CERTIFICATIONS
EMT - Emergency Medical
Technician
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• EMT Instructor
• BLS/CPR
USAF - Gastroenterology Technician
Biloxi, MS • 07/2019 - 07/2020
USAF - Medical Surgical Licensed Practical Nurse
Biloxi, MS • 05/2018 - 07/2019
USAF - Family Health Licensed Practical Nurse
Valdosta, GA • 04/2017 - 05/2018
USAF - Surgical Licensed Practical Nurse
Biloxi, MS • 08/2015 - 03/2017
Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
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Enhanced procedure efficiency by preparing and organizing all necessary equipment and supplies for gastroenterology examinations.
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Improved patient comfort by providing thorough explanations of gastroenterology procedures and addressing concerns.
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Maintained a sterile environment during all gastroenterology procedures, adhering to strict infection control protocols to protect both patients and staff members.
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Fostered strong relationships with referring providers by delivering prompt updates on patient progress and collaborating effectively in the development of individualized treatment plans.
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Supported continuity of care by maintaining accurate records and facilitating seamless nurse shift transitions through proper hand-off reports.
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Actively participated in team meetings to discuss case management strategies for complex medical surgical cases.
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Contributed to a safe environment through strict adherence to infection control protocols during all procedures.
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Expedited recovery times by implementing appropriate wound care measures and providing timely pain management.
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Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
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Cared for wounds, provided treatments, and assisted with procedures.
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• Assisted with admissions, appointments, transfers, and discharges. Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
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Streamlined communication between surgeons and nursing staff by accurately documenting medical records and updating team members on patient progress.
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Increased patient satisfaction by providing compassionate care, answering questions, and addressing concerns throughout the surgical process.
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Participated in quality improvement initiatives aimed at enhancing overall surgical outcomes and patient experience.
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Supported efficient operating room turnover by assisting with equipment set-up, breakdown, and room preparation for subsequent surgeries.
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