Customer service Associate

TENESHA L. ARCHIE

**** *. ****** ******, *****, FL 33607 727-***-****

Email: ***************@*****.***

Objective: To obtain a responsible position in a successful company where my interpersonal, administrative, and customer service support skills can be utilized to their maximum potential.

Highlights:

• Customer service oriented • Strong communication • Quick learner • Weaves and extensions • Flexible

• Dependable • Calm under pressure • Reception

Professional Experience:

Self Employed – Tampa, FL September 2010 – Present

Hair Braider/ Weave Expert & Hair Stylist

Mane Attraction Weaving Studio – Tampa, FL October 2015 – June 2019

Hair Stylist

Provided customer service. Was responsible for assisting with answering, screening, routing, and returning telephone calls. Booked appointments according to daily staffing.

Counted and documented opening and closing cash amounts daily.

Greeted customers and consulted them on desired look

Washed, braided, weaved, cut and styled client’s hair.

Handled salon sanitation methods using sanitizing tools, restocked supplies, and cleaned entire salon.

Used various hair cutting tools including scissors, trimmers, clippers, razors, and brushes.

HART, Tampa, FL March 2016 – July 2018

Bus Operator

Provided customer service. Collected fares and provided passengers with schedule information.

Managed to achieve an above average on-time track record.

Picked up and dropped off passengers at various stops.

Engaged in friendly conversations with passengers.

Helped disabled passengers get on and off the bus.

Routinely inspected buses before and after each daily run.

Effectively communicated with dispatch to determine traffic issues.

Maintained order while paying attention to the road.

Reported any disruptive behaviors to authorities.

Aramark USF Dining Campus, Tampa, FL March 2011 – August 2014

Cashier/Prep Cook

Provided customer service, operated cash register, maintained a clean work are.

Developed ability to work in a fast-paced atmosphere.

Maintained excellent client relations and developed client rapport.

Ability to follow instructions well and make decisions with little or no supervision.

Diplomatically resolved customers complaints on as-needed basis.

Prepped foods required throughout the day for the kitchen to serve guests. Chopped sliced, and diced meats, vegetables, and fruits for meals. Helped the Chef as well as other cooks on various food related tasks.

Covered pantry and line cooks on their respective breaks. Kept a clean and maintained workspace while also maintaining walk-ins by keeping them organized and sorted.

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