Remote Customer Service or Sales

JACQUELINE MANN

330-***-**** – *****************@*****.***

*** ******** **. ***. *. Vincennes, IN 47591

PROFESSIONAL SUMMARY

Knowledgeable Sales Representative with background in driving sales growth and enhancing customer relationships. Proven track record in meeting sales targets and contributing to team success. Demonstrated ability in using persuasive communication and negotiation skills to close deals effectively.

Professional sales specialist bringing strong ability to drive revenue growth through strategic planning, client relationship management, and effective communication. Skilled in identifying market opportunities, negotiating deals, and delivering compelling sales presentations. Consistently contributes to team success with focus on collaboration, adaptability, and achieving measurable results. Recognized for reliability and ability to thrive in fast-paced environments.

EDUCATION/WORK HISTORY

2021 and

2024-2025

02/2022 to 07/2023

On-Line Student, Training- Remote

• Xcel-On-Line Insurance Licensing Preparation

• Obtained Property and Casualty License in 2021

• Trained with Hoosier Insurance, Jan., 2020-May, 2024

• Obtained Ohio Resident Life, Health and Accident Agent License, May, 2024

• AHIP Certified (to sell Medicare), 2024

• Earned multiple Non-Resident Sate Licenses, 2024 and 2025

• Certified with several Healthcare Providers, 2024 and 2025

• Trained with “GoHealth” LLC 2024

• Trained with “Residual Brothers”LLC 2025

• NMLS Licensed in multiple states (Mortgage Lending) Sales Specialist

Charter Spectrum Communications – New Philadelphia, OH

• Engaged (Active Listening) with customers to understand their needs and recommend appropriate solutions.

• Maintained up-to-date knowledge of product offerings and industry trends for effective communication. Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations. (Professionalism)

• Collaborated with team members to optimize workflow and improve customer satisfaction rates.

(Teamwork)

• Handled routine administrative tasks, ensuring efficient operation of sales functions, Responsible for taking payments and balancing “a drawer” at the end of my shift.

• Often placed #1 in Team’s Monthly Sales

09/2020 to 09/2021

Remote Customer Care Advocate

Alliance Data Systems – Columbus, OH

• Resolved customer inquiries and complaints through effective communication and problem- solving techniques.

• Took payments and recorded in appropriate CRM

• Organizational Skills, Time management Skills, Teamwork

• Utilized CRM systems to track customer interactions and ensure timely follow-up actions.

• Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction scores.

• Trained new team members in company policies, procedures, and best practices for customer care. (Took Initiative)

• Placed first out of 69 in a 6-week Training Course

• Continued to Excel on Team of 37

08/2016 to 08/2020 Account Manager, Inside Sales

International Cruise And Excursions, Inc. – Scottsdale, AZ

• Made Average of 40-60 Outbound calls and 4-6 Web Presentations/Day

• Managed client relationships to ensure satisfaction and retention.

• Executed sales strategies to meet quarterly revenue targets.

• Analyzed customer needs to provide tailored product recommendations.

• Collaborated with cross-functional teams to streamline order processing.

• Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.

• Oversaw contract negotiations, ensuring mutually beneficial terms were agreed upon between the company and clients.

• Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.

10/2014 to 07/2016

Outbound Sales Representative

Realtor.com – Scottsdale, AZ

• Established strong rapport with clients through effective communication and personalized service

• Increased sales revenue through strategic cold calling and lead generation

• Made 100+ cold calls per day

• Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.

• Consistently met or exceeded monthly goals

• Driving Interest in company services

• Contacted customers after sales process to improve customer satisfaction and resolve “end user” issues and complaints.

01/2011 to 01/2014 Licensed Mortgage Banker

Quicken Loans – Scottsdale, AZ

• Evaluated client financial situations to recommend appropriate mortgage products.

• Managed loan processing from application through closing to ensure compliance and accuracy.

• Developed and maintained relationships with real estate agents to generate referrals and increase business volume.

• Conducted thorough credit analysis to assess borrower eligibility for various loan programs.

• Reviewed loan agreements to ensure they were complete and accurate before closing transactions.

• Coordinated closely with title companies to ensure smooth closings and proper document recording.

• Delivered prompt communication with all parties involved in transactions, fostering strong professional relationships.

• High Volume Communication from Initial Communication to Closing of Loans

• NMLS Licensed 2001

04/2007 to 01/2011 Outbound Business to Residential Telemarketing Cox Communication – Rancho Santa Margarita, CA

• Up-sell and Cross-sell to existing Cox Residential Customers

• Cox Bundle is the Goal: Cox Landline Phone, Cox Internet Sales and Cox Digital

• TV Sales

• Used Proprietary CRM

• Made 100-160 Calls (On Dialer)

• #1 on Team of 30+ Consistently for 2 Years

Cox Loyalty Department (COX Retention Rep)

• High-Intensity Call Center to prevent customer churn and mitigate revenue loss by resolving complaints, negotiating service bundles, and offering discounts.

• Handled Inbound calls from customers intending to disconnect or downgrade services, using active listening, empathy, and persuasion to retain them.

• Product Expertise: Explain the value of COX products, features and marketing campaigns to customers

• Problem Resolution: Troubleshoot billing and technical issues, acting as the final point of contact to “save” the customer relationship.

• #1 for three (3) Concurrent Months using a Seasonal Incentive to commit customers into another 2 year contract (in a disconnect queue)

#HRJ#41537640-2e43-4890-8359-a78c051c9659#

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