Payroll and Collections Specialist with Client Relations Expertise

Normecha K. Green

*** ******* **. *********, ** *6015 817-***-**** *********@*****.***

Objective

Efficiently looking for a diverse opportunity with career advancement with a diverse company. Willingness to demonstrate competency with an open mind of communication and an open mind for new opportunities.

Education

LOUISIANA STATE UNIVERSITY AUGUST 2003-DECEMBER 2003 PSYCHOLOGY NAVARRO COLLEGE JANUARY 2004- DECEMBER 2004 PSYCHOLOGY NORTHEAST TEXAS COMMUNITY COLLEGE JANUARY 2002- DECEMBER 2003 PSYCHOLOGY

Skills & Abilities

Expert Problem Solving and Troubleshooting Root Cause Analysis Client Training and Support Technical Communication Proficient in Paycom HRIS Process Improvement

Paycom Payroll Certified

Incoming/Outgoing mail

Typing speed of 55 wpm

Alpha and numeric filing

Problem solving

Troubleshooting

Cash Accountability

Excellent listening and comprehensive skills

Windows Professional

Microsoft Word

Excellent oral and written communication skills

Ability to increase customer satisfaction and promote brand loyalty Strong teamwork skills

Ability to work in a fast-paced environment

Experience

Loan Advisor 10/2025- current

BRIDGECREST- Ft. Worth, TX

• Customer Contact: Handle high-volume inbound/outbound calls to negotiate payments on delinquent accounts.

• Relationship Management: Educate customers on their accounts, build positive rapport, and create solutions to avoid default.

• Account Management: Navigate multiple systems to accurately process payments and notate account details.

• Negotiation: Provide modifications or debt repayment plans based on customer situations.

• Compliance: Adhere to all Fair Debt Collection Practices Act (FDCPA) guidelines. Sr. Payroll Specialist, 08/2022 to 03/2025

PAYCOM – Grapevine, TX

• Managed and nurtured relationships with an assigned book of 63 companies with an average of 64,000 employees. Servicing all 50 states and Canada.

• Ensuring high client satisfaction and retention with long-term clients through regular communication via phone and email.

• Investigate, troubleshoot, and resolve a substantial volume of client inquiries. Demonstrating a solution-oriented approach while anticipating additional questions and needs.

• Leverage advanced technological expertise to guide clients in maximizing their return on investment.

• Ensured accurate processing of payrolls for all assigned accounts, maintaining a 100% accuracy rate.

• Creating Data sets and templates to ensure accurate payroll processing.

• Setting up payroll processing schedules for automatic processing.

• Providing strategic guidance in all areas of the system and influencing adoption of best practices aligned with employee usage strategies.

• Create accrual profiles and templates for client usage. CXO REPRESENTATIVE/SERVICING SPECIALIST GM FINANCIAL MAY 2016-JULY 2020

• Receive inbound calls for Lease/Commercial Vehicle Lending and Retail/Autosuite /Messaging /

• Chat Assist

• Payment arrangements and account maintenance.

• Provide resolutions for Dealer escalations in Dealer Customer Care using the Salesforce system.

• Build exceptional customer relationships and resolve escalated calls and accounts.

• Provide Payoff Quotes and work with Insurance companies to update insurance claims for Total Loss.

• Servicing incoming emails from the customer service resolution inbox. CUSTOMER SERVICE REPRESENTATIVE ADVANTAGE STAFFING JULY 2014-APRIL 2016

• Receive inbound calls.

• Assist with payment arrangements and account maintenance.

• Process payments on accounts.

• Make exceptional offers on calls when

available.

• Sales

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