Property Management Professional

JONATHAN JONES

Atlanta, GA ***** *****.*.********@*****.*** Property & Hospitality Operations P&L Management Guest Experience Leadership

PROFESSIONAL SUMMARY

Hands-on operations leader with 10+ years of experience managing residential and hospitality properties, lean teams, and guest-facing environments. Proven record of turning around underperforming assets, driving occupancy growth, maintaining exceptional cleanliness and service standards, and controlling costs with a strong P and L focus. Equally comfortable working the front line as directing the team. Known for building genuine relationships with long-term residents and guests, maintaining clean and well-inspected properties, and delivering results without oversight. CORE COMPETENCIES

Property Operations Management Guest Relations and Retention P&L and Expense Control Daily and Weekly Reporting

Room Inspections and Quality Standards Vendor Management and Bidding Housekeeping Supervision Light Maintenance Coordination

Small Team Leadership Lease-Up Operations Occupancy Turnaround Yardi RealPage AppFolio Knock Rent Manager

PROFESSIONAL EXPERIENCE

Community Manager Vest Residential North Carolina 2023 –2026

• Managed daily property operations and a small on-site team across multiple residential communities in the NC region

• Delivered award-winning guest and resident experience, earning an ORA Award for Best Customer Reviews across the NC region

• Maintained high occupancy through consistent guest relationship-building, responsive maintenance coordination, and proactive retention efforts

• Oversaw property walkthroughs, room and unit inspections, and vendor coordination to maintain cleanliness and curb appeal standards

• Managed P and L reporting, budget tracking, and expense oversight while holding vendors accountable to bids and service agreements

Community Manager RT Residential Washington, DC 2022 – 2023

• Directed all day-to-day operations for a residential community, overseeing front desk functions, housekeeping standards, team supervision, and financial reporting

• Built a guest-first culture through consistent communication, fast issue resolution, and proactive property maintenance

• Coordinated multi-vendor bids for property repairs and service contracts, negotiating cost-effective agreements while maintaining quality standards

• Handled daily and weekly operational reports for ownership, tracking occupancy, revenue trends, and expense variances

Community Manager Greenbrier Management Washington, DC 2020 – 2022

• Executed a full-scale asset turnaround, driving occupancy from 42% to 85% in 14 months through hands-on leasing, aggressive guest outreach, and operational discipline

• Walked the property daily, performing unit inspections, identifying maintenance needs, and coordinating with vendors on repairs and improvements

• Supervised a lean team including housekeeping and maintenance staff, setting clear expectations and modeling the hands-on work ethic expected from all team members

• Managed property financials including rent collection, vendor invoicing, and monthly expense reporting Community Manager Panco Management Maryland 2017 – 2020

• Closed 200+ leases and maintained an 87% renewal rate through consistent guest relationship management and a clean, well-maintained property environment

• Received PMA Award for Property Excellence, recognized for outstanding operational performance and resident satisfaction

• Conducted daily inspections of common areas, amenities, and residential units, coordinating housekeeping and maintenance to address issues promptly

• Oversaw all front office operations, reporting, vendor management, and small team leadership across property Leasing and Operations Cascades on the River Athens, GA Contract

• Supported daily operations and leasing activities for a student and extended stay community, developing strong guest communication and retention practices

• Maintained property standards through regular inspections and close coordination with housekeeping and facilities teams

ADDITIONAL OPERATIONS EXPERIENCE

Shift Supervisor KFC Northern Virginia, VA 2024 – 2025

• Led shift operations for a fast-paced QSR location, managing a small team, maintaining cleanliness and food safety standards, and ensuring a positive guest experience during every visit

• Handled opening and closing procedures, cash management, inventory checks, and daily reporting Assistant Manager Arby's Northern Virginia, VA 2022 – 2023

• Supervised daily restaurant operations including team scheduling, food safety compliance, guest service quality, and cost control

• Stepped into all operational roles as needed, including food prep, front counter, and facilities upkeep, modeling the hands-on standard expected of the team

AWARDS AND RECOGNITION

• ORA Award for Best Customer Reviews, Vest Residential NC Region

• PMA Award for Property Excellence, Panco Management EDUCATION

Hospitality and Property Management Professional Development Ongoing Industry Training

Contact this candidate