Banking Professional with 5+ Years Experience
Resume:
**.************@*****.*** Phadelphia, *****
601-***-**** www.linkedin.com/in/emrobinson7112
SUMMARY
Dedicated personal banker with over 5 years of experience in financial services and customer relations. Proven expertise in cash handling, account management, and cross-selling banking products, effectively driving branch growth. Recognized for maintaining high accuracy in transaction processing and ensuring excellent customer service. Committed to providing tailored banking solutions and enhancing client satisfaction, bringing valuable skills to any financial institution. WORK EXPERIENCE
Personal Banker
Citizens National Bank • Philadelphia
07/2017 – 11/2017
Delivered personalized banking solutions by assessing client needs and recommending appropriate financial products.
Opened and maintained accounts, processed loan applications, and ensured regulatory compliance. Drove branch growth through effective cross-selling and client relationship management. Executed daily transactions including deposits, withdrawals, ACH, and wire transfers with high accuracy.
Balanced cash drawers and vault accounts with zero discrepancies. Monitored accounts for suspicious activity and upheld security and fraud prevention protocols. Teller
Trustmark National Bank • Meridian, MS
06/2016 – 07/2017
Processed high-volume transactions efficiently while delivering excellent customer service. Balanced cash drawer daily and promptly resolved discrepancies. Educated customers on digital banking tools and services to improve account access and usage. Identified sales opportunities and referred clients to appropriate banking specialists. Handled deposits, withdrawals, loan payments, and account maintenance with efficiency. Cashier
Piggly Wiggly • Collinsville, MA
04/2015 – 06/2016
Greeted customers and responded promptly to inquiries and service needs. Balanced cash drawers at the beginning and end of shifts to ensure accuracy. Processed cash, check, and credit card transactions while issuing receipts. Assisted customers with purchases and recommended products to increase sales. Emily Robinson
Restocked and organized front-end merchandise displays. Conducted inventory counts and maintained accurate records in the system. CNA
Rush Foundation Hospital • Meridian, MS
11/2014 – 05/2015
Monitored and recorded patient vital signs, including temperature, blood pressure, heart rate, and blood glucose levels.
Assisted patients with daily living activities, including bathing, grooming, and oral hygiene. Supported feeding and monitored nutritional intake to meet patient care goals. Responded promptly to call lights, ensuring patient comfort and safety. Assisted patients with limited mobility, including transfers and ambulation. Documented patient care and observations accurately in electronic health records (EHR). Administered medications and treatments under the direction of licensed nursing staff. Built positive patient relationships through empathy and effective communication. Maintained clean, safe, and organized patient rooms and common areas. Transported patients to appointments, procedures, and testing locations. Changed linens and upheld hygiene standards to support patient health and satisfaction. CNA
Popular Springs Nursing Home • Meridian, MS
05/2014 – 12/2014
Monitored vital signs, including blood pressure, temperature, heart rate, and glucose levels. Assisted with daily living activities, hygiene, feeding, and mobility. Documented patient care and condition changes in electronic health records (EHR). Administered medications and treatments under nurse supervision. Observed and reported changes in patient condition, including wounds and symptoms. Maintained clean, safe patient environments and responded to call lights promptly. Transported patients and supported overall comfort and well-being. Teller
Citizens National Bank • Meridian, MS
01/2011 – 04/2013
Greeted customers and responded promptly to inquiries and service needs. Assisted customers in person and by phone with account balances, transactions, loans, and services. Educated customers on online and mobile banking platforms. Processed high-volume transactions quickly and accurately, minimizing wait times. Performed precise cash counts and balanced cash drawers daily, resolving discrepancies. Handled deposits and coordinated armored car transactions with accuracy. Maintained detailed transaction records and generated monthly activity reports in compliance with bank policies.
Supported branch operations as backup Head Teller. Receptionist
Trendsetters Hair Salon • Meridian, MA
01/2005 – 12/2010
Welcomed clients and provided friendly, knowledgeable front-desk support. Managed appointment scheduling, confirmations, and client communications. Answered multi-line phones and directed calls appropriately. Maintained a clean, organized reception area to ensure a positive first impression. Processed cash, check, and credit card payments while maintaining accurate records. Prepared weekly bank deposits and handled financial transactions securely. Coordinated staff schedules and balanced client appointments efficiently. Maintained and updated client records and databases with accuracy. Managed incoming and outgoing mail and correspondence. EDUCATION
High School Diploma
West Lauderdale High School • Collinsville, MS
2006 – 2010
Certified Nursing Assistant (CNA)
Meridian Community College • Meridian, MS
2014 – 2014
SKILLS
REFERENCES
Leahann Purvis
Owner/ Stylist • Trendsetters Hair Salon
**************@*****.***
Kim Posey
Branch Manager • Citizens National Bank
********.*****@*******.***
Cash Handling & Transaction Processing Sales & Cross-Selling Account Management Banking Operations & Compliance Data Entry & Administrative Support Appointment Scheduling Microsoft Office (Excel, Word) Customer Service Excellence Relationship Building Problem Solving
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