Customer-Focused Service Professional with 5+ Years Experience
Resume:
Deja Burris
PROFESSIONAL SUMMARY
Dedicated and customer focused professional with 5 years of experience
delivering exceptional service in fast-paced environments. Skilled in handling inquiries, resolving complaints, and providing personalized solutions to enhance customer satisfaction. Strong communicator with the ability to build rapport, multitask efficiently, and work collaboratively with teams to improve processes.
Adept at using CRM systems, troubleshooting issues, and supporting a positive brand image. Committed to exceeding customer expectations and contributing to business success.
CONTACT
Deja Burris
******************@*****.***
EDUCATION
ANDREW JACKSON HIGH
2015-2019
SKILLS
Customer Service & Client Support
Conflict Resolution & De-escalation
Surveillance & Security Monitoring
Communication (Verbal & Written)
Microsoft Word & Basic Computer Skills
Time Management & Reliability
Problem Solving
Team Collaboration
EXPERIENCE
SSA Lead Generator – ARS / Rescue Rooter (Apr 2026 – Present)
• Generate qualified HVAC service leads through retail partnerships
• Engage customers and name service needs
• Support scheduling and sales pipeline development
Customer Service Representative (Seasonal) – Suddath (Mar 2026 – Apr 2026)
• Aided customers with moving and logistic coordination
• Provided delivery ETAs and shipment updates
• Kept communication between clients and operations
Merchandise Manager / Team Lead – Footprint Solutions (May 2023 – 2025)
• Supervised merchandising team across multiple locations
• Conducted store audits and ensured compliance
• Performed quality assurance and reporting
Customer Service Representative – Select Portfolio Servicing (Mar 2022 – Aug 2023)
• Managed high-volume customer inquiries via phone, chat, and email
• Resolved billing and account issues
• Processed transactions and supported data compliance
Customer Service Manager – Fanatics (Oct 2020 – Sep 2022)
• Handled escalated customer concerns and resolutions
• Kept service quality across communication channels
Team Member – Wendy’s (Aug 2016 – Jun 2020)
• Delivered fast-paced customer service
• Prepared food and supported quality standards
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