Residential Care Direct Support Professional
Resume:
Melissa Epperly
Smyrna, DE ***** +1-302-***-**** **********@*****.***
Professional Summary
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Direct Support Professional
Delta-T Group
May 2025 to Present
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Administered medications according to prescribed schedules and documented any changes or reactions observed
• Implemented individualized care plans based on clients' specific needs and goals
• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
• Promoted socialization by organizing recreational activities and outings for clients to engage in the community
• Maintained accurate records of client progress, behaviors, incidents, and medical information
• Collaborated with a multidisciplinary team including doctors, therapists, and case managers to ensure comprehensive care for clients
• Responded promptly to emergencies or crisis situations following established protocols
• Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
• Developed positive relationships with clients through active listening, empathy, and effective communication
• Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
• Provided emotional support to individuals facing challenges or difficult situations
• Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
• Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
• Collaborated with families/guardians to develop personalized care plans that aligned with individual needs/goals
• Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies
• Participated in ongoing training programs to enhance knowledge/skills related to disability services
• Documented all interactions/observations accurately and maintained confidentiality of client information
• Assisted individuals in accessing community resources such as educational programs, employment opportunities, and recreational activities
• Provided transportation and accompanied clients to appointments, errands, and social outings
• Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
• Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/ preparation, and household management
• Collaborated with healthcare professionals to ensure proper medical care/treatment for clients
• Monitored and reported any changes in clients' health or behavior to the appropriate healthcare professionals or supervisors
• Ensured a clean and organized living environment for clients by performing light housekeeping duties
• Assisted individuals with intellectual disabilities in developing cognitive skills through structured activities and exercises
• Fostered a supportive and inclusive environment that respected each individual's rights, choices, and preferences
• Demonstrated patience, compassion, and empathy when working with individuals who may exhibit challenging behaviors or communication difficulties
• Collaborated with team members to develop/implement behavior support plans tailored to meet the unique needs of each individual served
• Participated in staff meetings/trainings to stay updated on best practices/protocols related to direct support services
• Provided crisis intervention/support during emotional distress or behavioral crises
• Promoted community integration by facilitating participation in social/recreational activities outside the residential setting
• Maintained accurate documentation of services provided including progress notes, incident reports, medication logs etc Direct support proessional
Point of Hope Clayton, DE
June 2023 to Present
• Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Administered medications according to prescribed schedules and documented any changes or reactions observed
• Implemented individualized care plans based on clients' specific needs and goals
• Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
• Promoted socialization by organizing recreational activities and outings for clients to engage in the community
• Maintained accurate records of client progress, behaviors, incidents, and medical information
• Collaborated with a multidisciplinary team including doctors, therapists, and case managers to ensure comprehensive care for clients
• Responded promptly to emergencies or crisis situations following established protocols
• Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
• Developed positive relationships with clients through active listening, empathy, and effective communication
• Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
• Provided emotional support to individuals facing challenges or difficult situations
• Demonstrated cultural sensitivity when working with diverse populations including different ethnicities, ages, and backgrounds
• Closely monitored medication administration to ensure compliance with prescribed dosages and schedules
• Aided in managing behavioral issues/changes through de-escalation techniques and implementation of behavior management strategies
• Participated in ongoing training programs to enhance knowledge/skills related to disability services
• Documented all interactions/observations accurately and maintained confidentiality of client information
• Assisted individuals in accessing community resources such as educational programs, employment opportunities, and recreational activities
• Provided transportation and accompanied clients to appointments, errands, and social outings
• Supported individuals with physical disabilities in mobility assistance including transferring, ambulation, and use of assistive devices
• Collaborated with healthcare professionals to ensure proper medical care/treatment for clients
• Implemented strategies to promote independence in daily living skills such as personal hygiene, meal planning/ preparation, and household management
• Monitored and reported any changes in clients' health or behavior to the appropriate healthcare professionals or supervisors
• Ensured a clean and organized living environment for clients by performing light housekeeping duties
• Assisted individuals with intellectual disabilities in developing cognitive skills through structured activities and exercises
• Fostered a supportive and inclusive environment that respected each individual's rights, choices, and preferences
• Demonstrated patience, compassion, and empathy when working with individuals who may exhibit challenging behaviors or communication difficulties
• Collaborated with team members to develop/implement behavior support plans tailored to meet the unique needs of each individual served
• Participated in staff meetings/trainings to stay updated on best practices/protocols related to direct support services
• Provided crisis intervention/support during emotional distress or behavioral crises
• Promoted community integration by facilitating participation in social/recreational activities outside the residential setting
• Maintained accurate documentation of services provided including progress notes, incident reports, medication logs etc
• Ensured compliance with all applicable regulations/laws governing disability services Wendy's Crew Member
Wendy's Dover, DE
February 2023 to June 2023
• Prepare and cook food
• Operate cash register
• Clean and stock restaurant
• Assist customers
Customer Service Associate
Royal Farms Dover, DE
May 2022 to January 2023
1. Prepare and cook food to company standards
2. Prepare customer orders
3. Maintain clean and safe environment in deli and store 4. Operate cash register
5. Assist customers
Paraprofessional
The Stepping Stones Group Lafayette, CO
September 2021 to March 2022
• Assist students with academic a d social needs
• Assist classroom teacher with planning and presenting lessons
• Assist with arrival of students
• Other duties as assigned
Customer Service Associate
Wawa Dover, DE
March 2019 to September 2021
Operate cash register
Assist customers
Maintain store in healthy condition
Caregiver
Home instead Senior Care Dover, DE
April 2018 to March 2019
Assist clients with personal care needs, prepare meals, maintain a safe and healthy environment, run errands as requested
General Laborer
Perdue Farms Milford, DE
December 2016 to April 2018
Package chicken, perform quality checks on packaged products, open mis packaged product for repackaging. Fulfillment Associate
Amazon.com Middletown, DE
May 2015 to November 2016
Pick items off shelves for packing, packing items for shipping, sort packaged items Food Service Worker
Royal Farms Dover, DE
September 2014 to April 2015
Prepare food, maintain sanitary environment,restock product, operate cash register Education
Medical Assistant
POLYTECH Adult Education Woodside, DE
August 2016 to January 2018
Special Education (BA)
Kean University Union, NJ
January 1995 to May 1997
Nursing
Case Western Reserve University Cleveland, OH
1992 to 1994
Liberal Arts (High School Diploma)
Perth Amboy High School Perth Amboy, NJ
1992
Bachelor's degree
Associate's degree
Skills
Filing Data collection Computer operation Windows ADLs Home & community care experience Vital Signs Food Preparation Lesson planning Spanish Childcare Special education Developmental Disabilities Experience Computer skills Writing Skills Medical terminology Interviewing Driving Attention to detail Computer hardware Classroom management Time management Medication Administration Anatomy knowledge Camp Client interaction via phone calls Home health Adult education Customer service Meal Preparation Childhood development Toddler Care Cash register Dementia Care First aid Senior Care Warehouse experience CPR Cleaning Math IEP Special Needs Typing Communication skills Microsoft Outlook Public relations Microsoft Excel Autism Experience Nannying Memory care Cooking Heavy lifting Assisting with ADLs Front desk Teaching Phone communication Group home experience Infant Care English Experience with children Social media management HIPAA Microsoft Powerpoint Cleaning Experience Clerical experience Home Care Working with people with disabilities GPS Working with children Problem management Cash handling Caregiving Experience working with students Organizational skills School experience Microsoft Word POS Medical records Decision making Working with individuals with neurodevelopmental disorders Special Education Medical software Tutoring Leadership Vital signs Direct support Technical Proficiency Hoyer lift Languages
Spanish - Beginner
English
Certifications and Licenses
Paraprofessional Certification
Cpr
May 2025 to May 2027
Driver's License
January 2023 to April 2027
CPR Certification
September 2023 to September 2025
First Aid Certification
Teaching Certification
Special Education Certification
Substitute Teaching Certification
Professional Educator License
Additional Information
Authorized to work in the US for any employer
Skills and Qualifications:
Basic functions of Administrative Medical Assistant
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