loss mitigation specialist

Shanta Pickett

Newburgh, IN *****

513-***-**** - ***************@*****.*** - WWW: Online Profile

Professional Summary

Detail-oriented Loss Mitigation Specialist with over 10 years of experience in analyzing financial documents and implementing risk assessment strategies. Known for strong problem-solving abilities, ensuring compliance with regulatory requirements while guiding borrowers through challenging financial situations. Skills

• Attention to detail • Attention to detail

• Time management • Problem-solving

• Customer service • Teamwork and collaboration

• Foreclosure prevention • Loan modification

• Coordinating records • Negotiation expertise

• Collections experience

Work History

09/2015 to Current Loss Mitigation Specialist

Old National Bank – Evansville, IN

Analyzed financial documents to assess borrower eligibility for loss mitigation programs.

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Developed tailored repayment plans for borrowers facing financial hardship, improving client satisfaction.

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Implemented risk assessment strategies to minimize potential losses on distressed loans.

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Collaborated with legal teams to ensure compliance with regulatory requirements in loss mitigation efforts.

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Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.

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Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.

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Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.

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• Proactively identified solutions for customers experiencing credit issues.

• Discussed property liquidation options with customers. Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.

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Safeguarded company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.

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• Manage approximately around 50 to 100 delinquent loans weekly,

• Assisted with short sales and deed in lieu processes. Provided training and guidance to junior staff members on industry best practices, fostering a team-oriented environment focused on continuous improvement.

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• Checked property valuations to assess foreclosure feasibility. 11/2013 to 09/2015 Collection/Insurance Claims Specialist Springleaf Financial – Evansville, IN

Maintained high standards of customer service by building relationships with clients.

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Built relationships with clients using active listening and issue resolution to provide excellent service.

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Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.

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Analyzed insurance claims to ensure compliance with company policies and regulatory requirements.

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Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.

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Education

12/2005 Bachelor of Science: Global Management And Communications Wilberforce University - Wilberforce, OH

Certifications

LAPP/SAR Underwriter Certification - Completion April 4, 2026. FHA Direct Endorsement Certification- Completion April 5, 2026.

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