Dynamic Customer Service Professional with Problem-Solving Skills
Resume:
COURTNEY
WHITTLE
******************@*****.**
m
Hanahan, SC 29410
Dynamic customer service professional with a proven track record at Kinsmith Finance, excelling in problem resolution and relationship building. Adept at utilizing critical thinking to enhance service delivery, resulting in increased customer loyalty. Proficient in data entry and conflict resolution, fostering a positive environment for both clients and team members.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Active listening
• Critical thinking
• Data entry
• Problem resolution
• Relationship building
• Call center experience
• Computer proficiency
• Conflict resolution
• Microsoft Excel
• Complaint resolution
• Scheduling
Hanahan High School
Hanahan, SC
High School Diploma
EDUCATION
Kinsmith finance - Customer Service Representative North Charleston, SC • 08/2025 - Current
Select Health Medicaid - Care Connector
Charleston, SC • 03/2018 - 07/2025
WORK HISTORY
Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
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Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
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Adapted quickly to new processes, ensuring compliance with company policies and procedures.
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Conducted follow-up communications to ensure resolution of customer concerns and maintain relationships.
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Identified recurring issues in customer feedback, recommending process improvements to management for efficiency gains.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Facilitated communication between healthcare providers and patients to streamline care coordination.
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Assisted patients in navigating health resources and services for improved access to care.
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Collaborated with interdisciplinary teams to enhance patient engagement and support initiatives.
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Maintained accurate documentation of patient interactions to ensure compliance with healthcare standards.
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Conducted outreach efforts to educate communities about available health services and programs.
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Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
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Optimized resource utilization by accurately assessing patient needs and eligibility for various programs or services.
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Maintained strict confidentiality of sensitive information in accordance with HIPAA regulations while handling medical records and did over 100 calls a day and had metrics to meet every month.
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Walmart/Sam's Club - Supervisor
North Charleston, SC • 06/1998 - 08/2010
Supervised daily operations, ensuring compliance with safety protocols and company policies.
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Trained and mentored staff on efficient merchandise handling and inventory management procedures.
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Optimized workflow processes to improve team productivity and enhance customer service experience.
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Conducted regular performance evaluations, providing feedback to foster employee development and engagement.
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Coordinated scheduling and staffing to align with operational demands and peak customer traffic periods.
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Implemented training programs focusing on product knowledge and sales techniques for new associates.
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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
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Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
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Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
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Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
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Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
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Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members also did interviews for hiring.
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