Customer Service & Marketing Professional with Leadership Experience
Resume:
FELEISHA SAMUELS JAMES
Savanna-La-Mar P.O., Westmoreland
️ ********.*********@*****.***
Professional Summary
Customer service and marketing professional with over 10 years of experience in client support, team supervision, sales, and public relations. Seeking a full-time opportunity to leverage communication, leadership, and problem-solving skills in a dynamic work environment.
Core Strengths
Leadership & Team Supervision
Public Speaking & Communication
Problem Solving
Fast Learner & Multi-tasker
Diligent & Interactive
Excellent Writing Skills
Education
The University of the West Indies, Mona
Bachelor of Arts in Journalism (Second Class Honours)
2013 – 2016
Manning’s School Sixth Form
2011 – 2013
Manning’s School
2006 – 2011
Academic Qualifications
CAPE Unit 1
Caribbean Studies (Grade 2)
Sociology (3)
Law (3)
Literatures in English (3)
CAPE Unit 2
Communication Studies (2)
Sociology (4)
Law (4)
Literatures in English (3)
CSEC Subjects
English A (1)
English B (1)
Human and Social Biology (1)
Mathematics (2)
Information Technology (2)
Foods & Nutrition (2)
Spanish (2)
Caribbean History (2)
Principles of Business (1)
Professional Experience
Customer Service Representative
24-7 InTouch
Oct 2022 – Sept 2023
Managed inbound/outbound customer calls
Assisted customers with order placement and tracking
Resolved issues and escalated complex problems
Customer Care Supervisor
Conduent (now Continuum) – United Call Center Solutions, Montego Bay
2018 – 2021
Supervised 15–20 agents
Led team huddles and coaching sessions
Tracked performance metrics and issued disciplinary actions
Managed payroll processing and daily reports
Assistant Marketing Manager / Collections Officer
Hometime-Cabletron
2014 – 2017
Handled PR and formulated marketing strategies
Provided customer updates and boosted revenue
Supported collection activities
Co-Host – Teen Vybz Radio Show
Vybz FM
2009 – 2010
Discussed youth-related topics
Conducted live trivia and engagement activities
Honors & Awards
Supervisor of the Month, Conduent – Jan 2021
Top Supervisor Prestige Award, Windstream – 2020
1st Runner-Up, Miss Jamaica Festival Queen – 2016
Miss Westmoreland Festival Queen – 2016–2017
Netball Champion, Harvesters Team – Dwayne Vaz Netball League – 2016
Prefect, Manning’s Sixth Form – 2011–2013
Top Achiever in CSEC – 2011
Miss Manning’s – 2009–2011
Mini Miss Manning’s – 2008
Hobbies
Netball, interpretive dancing, public speaking, writing poetry, pageantry, fashion design, volunteering
References
Ms. Coretta Spence (JP)
Ms. Evonna Robinson (Operations Manager, Windstream)
Contact this candidate