Property Manager with Tenant-Catisfaction Focus

Ajay Miker

**********@*******.*** / 781-***-**** / Medford, MA 02155

Summary

Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.

Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.

Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.

Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.

Versatile professional with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns.

Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.

Resourceful Property Manager adept at ensuring high levels of tenant satisfaction while managing operational and financial aspects of property management efficiently. Specialize in strategic planning, lease administration, and property maintenance protocols to enhance asset value. Excel in negotiation, conflict resolution, and time management skills, crucial for navigating complex situations and fostering positive relationships with tenants and stakeholders.

Experience

09/2007 – Current PCI - Property Manager Somerville, Massachusetts

Managed tenant relationships and resolved issues promptly.

Work with brokers to rent units at increased rent

Creat leases for tenants and enter tenant information into Quick Books

Rent collections

Work with outside agencies to bring in government funding rental assistance

Work with the company lawyers to file summary process in court

Make court agreements with tenants

Assist company lawyer with court scheduling and motions and agreements

Work with the constable to make sure all legal notices are served legally and timely

Oversaw property maintenance and coordinated repairs with vendors.

Work with maintenance team to make sure regular property inspections ensure compliance standards.

Prepared and maintained accurate financial records for each property.

Collaborated with marketing teams to promote available units effectively.

Trained and supervised staff on operational procedures and customer service.

Handled resident complaints and expedited maintenance requests.

Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

Inspected properties regularly to identify deficiencies and schedule repairs.

Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Collected monthly assessments, rental fees, deposits and payments.

Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.

Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.

Processed evictions when necessary in accordance with state laws and procedures.

Managed all maintenance requests from tenants in a timely manner.

Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

Ensured that all rent payments were collected on time by following up with delinquent tenants.

Facilitated tenant paperwork processing and verification.

Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

Negotiated leases, rental agreements, and other contractual documents related to property management activities.

Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.

Updated tenant and unit information to keep current in housing database.

Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.

Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.

Established policies regarding tenant relations and enforcement of rules and regulations within the properties.

Exercised direct supervision over property staff.

Completed lease applications and verifications, notifying prospects of results.

Built relationships with service vendors and submitted associated billing statements.

Collected rent from tenants to pay maintenance and repair costs and other expenses.

Solicited and analyzed bids for repairs, renovation and general maintenance.

Developed and implemented effective leasing strategies to maximize occupancy rates.

Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Skills

Lease negotiation

Property maintenance

Tenant management

Financial record keeping

Delinquent notices for past due rent

Working with the constable, courts and company lawyer to file evictions

Education and Training

UMass Amherst & UMass Boston Boston,

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