Restaurant Operations Manager & Customer Service Leader

Morganne Gail

Alpena, MI

Authorized to work in the US for any employer

Work Experience

Wendys Assistant GM

Wendys restaurant-Alpena, MI

August 2016 to Present

Guiding crew members through shifts, food prep, counting cashier drawers, safe counts, money transfer and withdrawal, computer recording product inventory as well as constructing truck orders and logging shipments. Other job components included Cashiering, costumer service and complaint resolution, business upkeep and cleanliness, paying utilities for the business, analyzing customer feedback and applying strategies to improve sales

McDonalds Cashier

Mcdonald's-Alpena, MI

October 2015 to August 2016

Cashiering, costumer service, food preparation, business upkeep and cleanliness Niemans Family Market

Neiman's Family Market-Alpena, MI

April 2014 to October 2015

Utilized skilled included Customer service skills, operational efficiency, cashiering and cash handling, inventory stocking and rotation on shelves. Ensuring efficient understanding of POS system proficiency, effective communication, multitasking abilities, checking grocery quality, and maximizing customers experience in the store.

Volunteer Chef

Salvation Army-Alpena, MI

January 2009 to February 2015

Responsibilities

While working and volunteering in Salvation Army's kitchen I was expected to clean the stoves, wipe counters, sweep, mop, dish wash, stock shelves/refrigerator and prepare food for large crowds and banquets.

Accomplishments

I learned how to procedurally prepare food and feed large crowds of people efficiently and utilize and adapt my skills as needed to complete a task and produce a quality experiences for every customer. Skills Used

Hygienic upkeep of kitchen and meal preparations

Volunteer caterer

Key Club-Alpena, MI

January 2009 to February 2015

Responsibilities

My experience with key club includes working at Alpena County Fair in a food truck. I was responsible for food preparation and doing cashier work.

Accomplishments

I learned how well I handle pressure and discovered just how far my ability to multitask can go. Skills Used

Multitasking, customer service, food preparation.

Chef

Old Town Restaurant-Alpena, MI

July 2014 to October 2014

Preparing menu items as well as keeping business clean Education

General (High school diploma)

Alpena High School-Alpena, MI

September 2012 to 2016

Skills

• Inventory Management

• Inventory

• Payroll

• Upselling

• Customer support

• Kitchen Experience

• Time management

• Catering

• Sales

• Computer skills

• Scheduling

• Cashier

• Restaurant Management

• Aloha POS

• training

• Organizational skills

• Culinary Experience

• Food Preparation

• Food Safety

• Restaurant experience

• Supervising Experience

• Cooking

• Kitchen Management Experience

• Communication skills

• Team Building

• Operations

• Cleaning

• Customer service

• Management

Certifications and Licenses

Safe Serve Certificate

July 2017 to Present

I have completed training courses in food and kitchen safety

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