Administrative Assistant with Front-Desk Expertise

Tabitha Westrope

Receptionist & Admin Assistant

***** ****** **** **, ******, United States, 97405, ***********@*****.***, 541-***-**** Professional summary

Receptionist & Admin Assistant with 6+ years of office experience managing multi-line phone systems, vendor payments, scheduling, and front-desk operations. Demonstrates strong data entry and recordkeeping skills, proficient use of Microsoft Word and Excel, and effective vendor coordination that improves cash flow and audit readiness. Reliable multitasker with clear verbal communication and critical-thinking abilities, seeking to streamline administrative workflows and support a customer-focused office environment.

Employment history

Office Manager/Receptionist, Oct 2020 - Dec 2025

Reimagined Parking, Springfield, OR

Traffic Control Flagger, Mar 2019 - Oct 2020

Westates Flagman, Springfield, OR

Managed front-desk operations and multi-line phone system to reduce client wait times and improve flow. Processed permit and ticket payments with accurate recordkeeping to accelerate cash receipts and support audits. Implemented an organized filing system that reduced document retrieval time and ensured audit readiness. Coordinated vendor payments and procurement to ensure timely deliveries and control office expenses. Coordinated with vendors for efficient procurement, ensuring timely deliveries and reinforcing strong partnerships that supported operational needs.

Maintained precise financial records and filing systems, facilitating seamless audits and ensuring compliance with corporate guidelines.

Revamped the front-desk workflow, significantly enhancing client interactions and fostering a welcoming atmosphere. Streamlined payment processing to enhance cash flow, leading to faster reconciliation and improved financial accuracy. Actively engaged with clients to enhance their experience, fostering a positive environment that encouraged repeat business. Directed work zone traffic using signage and hand signals, improving pedestrian and vehicle safety with measurable results. Coordinated with construction crews to optimize traffic flow, reducing on-site congestion and delays. Enforced safety protocols at crossings and sites, decreasing incident reports and enhancing compliance. Assessed traffic patterns and adjusted controls proactively, achieving measurable improvements in site efficiency. Worked alongside construction teams to streamline traffic control processes, ensuring efficient operations while safeguarding public safety.

Promoted safety awareness among workers and pedestrians, fostering a secure environment and reinforcing compliance with traffic regulations.

Oversaw the implementation of new traffic flow strategies, resulting in a marked reduction in wait times and improved site navigation.

Assessed traffic patterns and proactively adjusted control measures, leading to noticeable gains in site efficiency and safety. Directed work zone traffic with effective signage and signals, markedly improving safety for both pedestrians and vehicles. Directed effective traffic control measures, significantly reducing wait times and improving navigation through work zones. Customer Service Representative, Oct 2018 - Mar 2019 Cabela's, Springfield, OR

Service Team Coordinator, Apr 2017 - Oct 2018

Partnerships in Community Living, Inc, Monmouth, OR Welcomed visitors and callers, addressing inquiries or redirecting them to appropriate personnel Communicated with customers via phone and in-person to provide product information, process orders, cancel accounts, or gather details for complaints

Greeted customers and determined their needs

Recommended and assisted in locating merchandise tailored to customer demands Described merchandise and guided customers in its use, operation, and care Facilitated special orders and coordinated with other stores to find desired items Maintained updated knowledge of current sales, promotions, and security practices regarding payments and exchanges Prepared merchandise for purchase or rental

Maintained cleanliness of shelves, counters, and tables Streamlined order processing procedures, leading to quicker turnaround times and enhanced customer satisfaction. Coordinated with team members to manage product displays, boosting merchandise visibility and increasing sales. Fostered positive customer interactions, ensuring a welcoming environment that encouraged repeat visits and enhanced customer loyalty.

Streamlined order processing procedures, achieving quicker turnaround times and significantly improving customer satisfaction rates.

Coordinated with team members to enhance product displays, significantly boosting merchandise visibility and driving increased sales.

Managed payroll processing and timekeeping, reducing payroll errors and ensuring timely pay for staff. Implemented organized paper and electronic filing systems to improve record retrieval and compliance. Coordinated staff scheduling and event calendars to optimize coverage and program delivery. Administered budgets and processed funding approvals to support program operations and financial accuracy. Implemented new payroll protocols, significantly reducing processing errors, ensuring timely compensation, and boosting team morale.

Maintained comprehensive financial records and databases, ensuring compliance with organizational standards and contributing to improved operational efficiency.

Maintained accurate financial tracking and reporting, ensuring compliance with organizational standards and facilitating timely budget approvals.

Supported team morale by organizing regular team-building activities, fostering a positive work environment and enhancing collaboration.

Streamlined payroll processing methods, significantly reducing errors and enhancing staff satisfaction through timely compensation.

Personal Support Worker, Sep 2013 - Mar 2018

Full Access Brokerage, Eugene, OR

Education

High School Diploma

Creswell High School, Creswell, OR

Skills

Multi-tasking (Experienced), Customer and Personal Service (Experienced), Vendor Payments (Skillful), Office equipment (Experienced), Multiple Phone lines (Experienced), Policies (Skillful), Speaking (Experienced), Reading (Experienced), Sales (Experienced), Scheduling (Experienced), Take Messages (Experienced), Time management (Experienced), Clerical (Experienced), Critical Thinking (Skillful), Social Perspectives (Experienced), Active Learning (Experienced), Budgets (Skillful), Database Management (Skillful), Filing (Experienced), Verbal Communication (Experienced), Microsoft Word (Skillful), Excel (Skillful), Office (Skillful), Outlook (Experienced), Data Entry (Skillful), Invoicing (Skillful).

Additional information

Licenses

References

Cory Rimer, Mcdonald's (*********@*****.***, 541-***-****), Rebecca Knight, Good Neighbor Care Center 541-***-****), Michael Hildogo, Good Neighbor Care Center 951-***-****). Collaborated with supervisory medical staff to review cases and enhance patient care Assisted families in meal planning and shopping for ingredients to meet nutritional needs Oversaw and coordinated resident schedules, including doctor appointments, exercise routines, recreational activities, and family visits

Supported clients in maintaining daily living standards, education, and training Transported clients to various locations, including medical appointments and group meetings, promoting social connections and meeting medical requirements

Reported concerns to supervisors to ensure optimal client care Provided emotional support and guidance to patients and families in preparing healthy meals, developing independent living skills, and adapting to disabilities or illnesses

Implemented efficient scheduling systems for client activities, enhancing time management and ensuring timely access to essential services.

Provided compassionate emotional support to clients and families, fostering trust and promoting positive mental well-being. Monitored client health metrics and reported findings to supervisors, enabling timely interventions and measurable improvements in care quality.

Maintained accurate documentation of client progress and care activities, ensuring compliance with regulatory standards and enhancing care continuity.

Provided compassionate care to clients, fostering trust and enhancing emotional well-being through active listening and engagement.

Implemented efficient scheduling systems for client activities, improving access to essential services and ensuring timely interventions.

Valid Oregon Driver's License

Dot Card

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