Account Manager with Health & Commercial Lines Focus

Heather Hoffman

PROFILE

Resourceful Account Manager with a progressive career in the Health

Management and Commercial Lines territory. Proven track record of increasing sales revenue through excellent relationship-building skills, consistent followthrough with customers and exceptional customer service abilities EXPERIENCE

CLIENT SUCCESS MANAGER, CYNET HEALTH, STERLING, VA. 2023-PRESENT Responsible for cultivating and maintaining vital relationships with our MSP partners. Daily followups on existing submissions. Work with MSP partners to generate successful placements and secure exclusive orders for our recruiters to fill. Currently servicing several large MSP Partners all throughout the US. Very hands on with compliance to ensure a successful start to every contract. ACCOUNT MANAGER, VOCA, RICHMOND, VA. 2022-2023

Worked within an assigned territory with MSP Partners to help strengthen our Companies relationship. Maintained daily communication with my client contacts for submittal followup’s, market shifts, and exclusive orders, while also maintaining a good working relationship with all of our internal teams as well. Strong working knowledge of Compliance. Very hands on with onboarding candidates and candidates up for extension.

Account Manager, TNAA, North Little Rock, AR 2019-2022 Communicate daily with Client Contacts for candidate submittal followup/feedback. Work with multiple VMS and MSP partners. Strong understanding of portals and submittal processes. Work with internal departments such as Recruitment, Compliance, Payroll and Clinical to ensure we have successful placements. Attend weekly vendor calls to discuss “Hot Needs” and to get a general idea of forecasted needs, rate increases and reductions. Maintain a high volume of working TOA. While also handling all of the new hire training for our team in everything from company polices and procedures, submittal processes, and portal training. Account Manager, Lyneer Staffing, Crescent Springs, KY 2019-2019 Strengthened customer relationships with proactive and collaborative approach to Hiring Manager specific needs. Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. Liaised between account holders and representatives to resole issues and maintain satisfaction. Trained and coached a team of 4 sales professionals focused on servicing the Commercial Line Devision. Account Executive, Kelly Services 2018-2019

Researched and developed a pipeline of clients that demonstrated interest in being partners with our organization. Negotiated contracts and closes agreements as well as supported sales team in new product launches, Input customer detail into the Kelly system, accepted payments and updated accounts as needed. Identified potential customers and evaluated market potential.

6334 MARKHAM CT. INDEPENDENCE, KY 41051 513-***-**** *********@*****.*** SKILLS

Very competitive nature, willing to do whatever it takes to get the job done. Great working relationships with all of my contacts whether internal or external. Vast knowledge of Vendor Portals. Can maintain my own submissions. Always up for a challenge. Excels under pressure.Multifaceted Account Management and a strong background in Compliance and Training.

AWARDS

Cynet CEO Choice Award Recipient - 2024

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