CSR, PCT
Resume:
Margarita Rodriguez
Windcrest TX, 78239
**********@******.***
OBJECTIVES
Professional with strong background in customer interactions and service solutions. I am highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty, Effective team collaboration, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customers and organizational goals.
SKILLS
Customer relations Payment processing
Bilingual/Spanish Guest relations
Conflict resolution Service upsell
Technical support Call escalations
Effective communications Active listener
Data entry & Analysis Proficient in numerous computer applications & software
EXPERIENCE
Karen Pozza, 8625 Autumn Sunset, Windcrest, TX 78239; 210-***-**** Home Health Provider
06/2023 Current
Provide personalized care to patients with Alzheimer s, ensuring comfort and safety in daily activities.
Assist patients with mobility and personal hygiene tasks, promoting independence and dignity.
Developed and maintained strong relationships with clients and family for effective communication.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Cooked tasty, nourishing meals for patience to promote better nutrition.
Assisted patients with medications.
Dollar Tree, 1449 W Durant Ave Suite #5, Alamo, TX 78516; 956-***-**** Service Associate
05/2023 06/2023
Assisted customers with transactions, ensuring accurate cash handling and efficient services.
Operated point-of-sales systems to process sales and return promptly.
Maintained store cleanliness and organization, enhancing overall shopping experience.
Collaborated with team members to optimize inventory management and display strategies.
Monitored sales floor and merchandise displays for presentable conditions, taking corrective actions such as restocking or reorganizing products.
Apex Primary Care, 4801 W State Hwy 107, Edinburg, TX 78541; 956-***-**** Home Health Provider
11/2010 06/2011; 12/2013 02/2023
Monitored and documented patients health status, reporting changes to Hospice healthcare nurse promptly.
Enhance patients comfort by providing compassionate and attentive care tailored to individual needs.
Assisted patient with handling daily chores and arrands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Helping patients safely transitions between sleeping surface and mobility assistance such as wheelchairs by providing consistent support.
Monitor patients health by performing routine pulse, temperature and blood pressure check.
Perform laundry, grocery shopping and other light housekeeping duties as instructed by client.
Church s Texas Chicken; 801 S Jackson Rd, Pharr, TX 78589; 956-***-**** Guest Service
Take and fill customers orders, Manage Transaction, ensure all food is prepped and displayed, ensure all hot foods time is observed, stock service area, clean floors/tables/bathrooms
Teleperformance, 1701 S Closner Blvd, Edinburg, TX 78539; 956-***-****
Inbound Customer Service
02/2019 07/2019
Managing high-volume calls, ensuring customer satisfaction and timely issue resolution.
Utilized CRM software to document customer interactions and track service requests effectively.
Collaborated with cross-functional teams to address complex customer inquiries and provide solutions.
Reduce call wait time by efficiently managing call queues and prioritizing urgent requests.
Responded to customers inquiries via telephone, email and live chat to provide updated information.
Enhanced communication skills through active listening, empathy and clear verbal response during customers interactions.
EDUCATION
Southern New Hampshire University; Manchester, NH 03106 Human Services/ Child and Family Services
August 2025 Current
Online Learning, 3rd term.
Valley Grande Institute for Academic Studies, 345 S Texas Blvd, Weslaco, Tx 78596; 956-***-**** PCT/CNA, Radiologic Technologist/Phlebotomy Technician
Understanding the responsibilities of basic patient care/ Bathing, feeding, mobility, catheter care, etc.
South Texas College; McAllen, TX 78501; 956-***-****
Business Management
University of Texas /Rio Grande Valley; Edinburg, TX 78539; 956-***-****
Business Management, Education
Southern Careers Institute; San Antonio, TX 78238; 844-***-****
Allied Health/ Pharmacy Technician
San Antonio College; San Antonio, TX 78212; 210-***-****
Education
Valley Christian Heritage School; Alamo, TX 78516; 956-***-****
High School
Contact this candidate