Restaurant Manager in Training
Resume:
Bridgette Nielson
Franklinton, LA *****
******************@*****.***
Professional Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Reliable employee and Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
Texas Roadhouse-Franklinton, LA
October 2024 to Present
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
Assistant Manager
Fair City Cafe-Franklinton, LA
October 2007 to September 2023
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Monitored security and handled incidents calmly.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Assistant Manager
Fair City Cafe-Franklinton, LA
October 2010 to September 2022
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Monitored security and handled incidents calmly.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Washington Parish Clerk Of Court
Clerk Of Court-Franklinton, LA
October 1998 to May 2007
Civil Intake Clerk/ Civil Minute Clerk
Prepared and distributed court orders, probation orders and sentencing information. Met with judges, lawyers and police officials to coordinate functions of court. Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Collected court fees and fines and recorded amounts collected in Software. Used Software to prepare dockets or calendars of cases. Searched files and contacted witnesses, attorneys and litigants to obtain information for court. Washington Parish Clerk
Washington Parish Clerk Of Court-Franklinton, LA, US October 1998 to May 2007
Civil Intake Clerk/ Civil Minute Clerk
Prepared and distributed court orders, probation orders and sentencing information. Met with judges, lawyers and police officials to coordinate functions of court. Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Collected court fees and fines and recorded amounts collected in Software. Used Software to prepare dockets or calendars of cases. Searched files and contacted witnesses, attorneys and litigants to obtain information for court. Cashier
Sunflower Food Store-Franklinton, LA
September 1993 to October 1998
Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Checked identification for proof-of-age for alcohol and tobacco sales. Operated cash register to record transactions accurately and efficiently. Cashier
Sunflower Food Store-Franklinton, LA, US
September 1993 to October 1998
Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Checked identification for proof-of-age for alcohol and tobacco sales. Operated cash register to record transactions accurately and efficiently. Education
Basic Studies Business Administration (Online course) Pearl River Community College Poplarville-Poplarville, MS May 2008
High School Diploma
Pine High School-Franklinton, LA
May 1996
High School Diploma
Pine High School Franklinton-Franklinton, La, US
May 1996
Skills
• Customer communication
• Payroll
• Communication skills
• Negotiation
• Typing
• Inventory Control
• Food preparation
• Managing Multiple Priorities
Food Safety and Quality
Cash Deposits and Receipts
Online Help
Sales Monitoring
• Sweeping
• Food service workstation cleanliness
• Temperature control
• Food handling
• Microsoft Access
• Food service
• Computer operation
• Dishwashing
• Merchandising
• Sales
• Time management
• Phone etiquette
• Materials handling
• Food safety
• Restroom cleaning
• Cash handling
• Deli counter experience
• Simple food item preparation
• Order taking
• POS systems
• Office experience
• Restaurant Management
• Customer inquiry handling
• Restaurant experience
• Shift Management
• Food labeling
• Serving
• Food allergen management
• Microsoft Excel
• Team leadership
• Microsoft Office
• Food & beverage industry
• Drink service
• Accounts receivable
• English
• Retail sales transactions
• Cash Deposits and Receipts
• Kitchen Management Experience
• Food industry
• Table cleanliness maintenance
• Assistant Manager Experience
• Supervising Experience
• Microsoft Word
• Relationship building
• Mixology
• Math
• Productivity software
• Phone communication
• Windows
• Online Help
• Cooking
• Customer service
• Concession stand experience
• Food safety management
• Equipment cleaning
• Mopping
• POS
• Credit card payment processing
• Management
• Cash register
• Sanitizing surfaces
• Trash removal
• Client interaction via phone calls
• Computer skills
• Cross-contamination prevention
• Upselling
• Retail Sales
• Microsoft Powerpoint
• Window cleaning
• Managing Multiple Priorities
• Host/hostess experience
• Quick service & fast food restaurant
• Personal assistant experience
• Processing cash transactions
• Bartending
• Beverage refills
• Drive-thru operation
• Store Management Experience
• Organizational skills
• Proper food storage
• Food date marking
• Account management
Certifications and Licenses
ServSafe
ServSafe Alcohol Certification
ServSafe Food Handler Certification
ServSafe Allergens Certification
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