Technical Operations & Quality Control Specialist

WILLIAM MULHOLLAND JR.

Chicago, IL • +1-954-***-**** • ************@*****.***

Willing to Relocate • Open to Travel

PROFESSIONAL SUMMARY

Adaptable and results-driven technical operations professional with experience across quality control, medical equipment servicing, manufacturing, assembly, administrative support, and customer-facing roles. Skilled in precision inspection, equipment testing and configuration, technical troubleshooting, documentation control, and cross-team coordination. Recognized for strong work ethic, attention to detail, customer empathy, and the ability to thrive in fast-paced, high-stakes environments. CORE COMPETENCIES

• Quality Control & Precision Inspection

• Equipment Testing, Calibration & Preventive Maintenance

• Technical Assembly (Electrical, Mechanical, Woodworking)

• Agile / Scrum / Kanban Continuous Improvement

• B2B & B2C Customer Engagement Sales Support

• Inventory Management Manufacturing Processes

• Microsoft Office Microsoft Dynamics NAV CMMS

• Documentation, Reporting & Compliance

• Leadership, Training & Team Coordination

• Hand Tools, Power Tools, CNC, Wiring, Bonding

PROFESSIONAL EXPERIENCE

Quality Control Inspector Komarek — Wood Dale, IL Present

• Perform high-precision inspections of incoming machine parts using standard and metric tools.

• Produce detailed non-conformance reports and provide corrective action instructions to vendors.

• Support production teams by identifying defects early and reducing downstream issues. Ventilator Technician AdaptHealth — Elmhurst, IL Jan 2022 – Present

• Clean, test, calibrate, and configure ventilators, CPAPs, oxygen concentrators, and related devices.

• Set up equipment in patient homes and provide usage guidance.

• Conduct routine check-ups and download performance data for clinical review. Assembly Technician Sonoco — Elk Grove Village, IL Nov 2021 – Sept 2022

• Assembled temperature-rated cargo containers including wiring, bonding, and installation.

• Performed thermal testing to verify product integrity.

• Used woodworking tools and power equipment for precise assembly. Administrative Assistant Airline Container Leasing — Miami, FL Oct 2011 – Sept 2021

• Managed invoicing, bill-of-lading review, repair documentation, and office operations.

• Coordinated with FAA-certified freight partners (FedEx, DHL, American Airlines, Atlas).

• Oversaw container repair and leasing operations. Package Handler FedEx Ground — Pompano Beach, FL Dec 2019 – Sept 2020

• Loaded, unloaded, and sorted packages based on size, weight, and route. Medical Equipment Sales Representative Pipeline Medical Equipment — Boca Raton, FL Mar 2018

– Feb 2019

• Made 300+ outbound calls daily for patient qualification.

• Processed Medicare documentation and coordinated shipments. Sales Agent Representative State Farm Insurance — Boca Raton, FL Apr 2017 – Jan 2019

• Exceeded quarterly sales quotas.

• Built long-term customer relationships.

Sales & Customer Service Representative Centerfield Media — Plantation, FL Dec 2015 – Nov 2017

• Handled inbound calls, guided customers, addressed questions, and closed sales. Banquet Server/Bartender Woodfield Country Club — Boca Raton, FL Oct 2015 – July 2016

• Delivered high-quality event service.

Production Team Member Boca By Design — Boca Raton, FL Mar 2014 – May 2015

• Prepared event spaces and managed audio wiring.

EDUCATION

Bachelor of Science — Audio Engineering & Music Production, Full Sail University Associate of Arts — Psychology, Palm Beach State College CERTIFICATIONS

• Property & Casualty Insurance License

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