Concierge Professional with Guest Relations Expertise

Bernice Biney

Houston, TX *****

469-***-**** *************@*****.***

Concierge Professional

Profile

Dedicated and personable Concierge professional with a strong background in customer service, hospitality, and front desk operations. Skilled at building positive guest relationships, handling requests with efficiency, and providing an elevated guest experience in residential and corporate settings. Known for attention to detail, professionalism, and the ability to remain calm under pressure.

Skills

Guest Relations & Customer Service, Front Desk Operations, Scheduling & Reservations, Conflict

Resolution, Problem Solving, Multitasking & Time Management, Attention to Detail, Event Coordination,

Communication & Interpersonal Skills, Microsoft Office Suite / Outlook, Property Management Software

Experience

Concierge / Front Desk Associate – Windsor Communities The Sterling, Houston, TX

Feb 2023 – Present

Welcome residents and guests with professionalism and courtesy.

Assist with reservations, deliveries, and service coordination to enhance resident satisfaction.

Maintain a secure environment by monitoring building access and following community protocols.

Provide information on local services, dining, and entertainment options.

Respond promptly to resident concerns, ensuring needs are addressed efficiently.

Concierge/ Front Desk Associate Willowbridge The McAdams – Luxury Residential Property, Houston, TX

Nov 2021 – Feb 2023

Handled front desk operations including check-ins, visitor logs, and package management.

Coordinated vendor services, scheduled appointments, and facilitated move-ins/move-outs.

Delivered excellent customer service by assisting residents with inquiries and special requests.- Ensured smooth daily operations by collaborating with management and maintenance teams.

Caregiver – Atria Senior Living, Houston, TX

(PRN)

July 2023 – Present

Provided high-quality customer support via phone and email for software users.

Assisted clients with troubleshooting, resolving technical issues, and managing accounts.

Maintained records of customer interactions to ensure effective follow-up.

Built strong client relationships, contributing to customer retention and satisfaction.

Education

Lone Star Community college -Present

Contact this candidate