Multifaceted Customer Service & E-commerce Specialist
Resume:
Jerimy Ornbaun
San Jose, CA *****
****************@*****.***
Work Experience
Reseller
eBay-Salem, OR
December 2020 to Present
• Studying, maintaining and using knowledge of primarily clothing to locate profitable items
• Organizing an inventory of 2500+ items in order to easily locate them for shipping
• Memorizing USPS shipping services in order to select the appropriate shipping method per item
• Grown the store to an average of 18 sales a day
• Helping and dealing with customers questions, concerns and returns on a daily basis
• Creating connections with other resellers in order to locate more inventory Amazon Delivery Driver
Amazon Flex-Salem, OR
August 2021 to October 2024
• Arriving to warehouse 15 minutes before delivery time
• Following directions to pull into appropriate parking location
• Loading packages in my personal car and grabbing the route on Amazon flex app
• Following directions for 30-40 drop offs as well as following customer directions/preferences
• Ensuring all deliveries get to specified location and if not possible returning it to the warehouse in a timely manner
Customer Service Representative
First Call Resoultion-Coos Bay, OR
March 2020 to 2021
• Handled customer service duties for Nintendo through chats and phone calls
• Assisted other colleagues over the phone with issues they had as a tier 2 team member
• Assisted in solving other people's problems through personal knowledge, collective team knowledge, online knowledge and otherwise
• Handled disgruntled customers through issues to help resolve and create a better experience for customer
• Setup repairs for customers over the phone as well as through an online service Cashier/Customer Service
Fred Meyer-Coos Bay, OR
March 2020 to June 2020
• Welcoming customers, answering questions, and helping them locate items
• Operating scanners, scales, cash registers, among other things
• Accepting payments, ensuring all prices are accurate and providing a receipt to every customer
• Following all store procedures regarding coupons, gift cards, or more specific items, such as alcohol or cigarettes
• Maintaining a clean workspace
In Home Care Worker
DHS-Coos Bay, OR
October 2019 to June 2020
• Assisted individual with daily living activities (Walking, Eating, Bathing, etc.)
• Assisted in other daily activities such as:
• Shopping for General Needs
• Assisting in timeliness to appointments, among other necessities
• Acted as a general guide from day to day
• Working together well with the family to accomplish complete reorganization of their general daily life Customer Service Representative
FCR First Call Resolution-Coos Bay, OR
January 2019 to April 2019
• Handled customer service duties for Zwift primarily via email
• Assisted in solving other people's problems through personal knowledge, collective team knowledge, online knowledge and otherwise
• Worked with a large team of coworkers and collaborated with them in order to get my job done correctly the first time
• Worked primarily overnights
Cashier/Stocker
McKay's-Bandon, OR
August 2018 to November 2018
• Welcoming customers, answering questions, and helping them locate items
• Operating scanners, scales, cash registers, among other things
• Accepting payments, ensuring all prices are accurate and providing a receipt to every customer
• Stock shelves from back room inventory
• Maintaining a clean workspace
Caregiver
Pacific View-Bandon, OR
March 2018 to June 2018
• Gave Care to Elderly Residents throughout Daytime Shifts and Overnight Shifts
• Assisted Residents with Daily Living Activities such as:
• Laundry
• Transporting
• Bathroom/Showering Assistance
• Overnight assistance
Little Caesars Crew Member
Little Caesars-Ukiah, CA
April 2017 to June 2017
• Preparation and Creation of Little Caesars food products
• General Customer Support
Stocker
Wilsons Leather-Petaluma, CA
November 2014 to January 2015
• Managed New Stock
• Kept up with and put out new stock
• General Customer service and promotion
Education
Veterinary Medicine (Associate's degree)
De Anza College
September 2024 to Present
High school or equivalent
Ukiah High School-Ukiah, CA
August 2013 to June 2017
Skills
• Animal care
• Retail sales
• Cleaning Experience
• Time management
• Customer Care
• Cash register
• Merchandising
• Pet care
• Communication skills
• 10 key typing
• Call Center
• Typing
• Guest services
• Front desk
• Senior Care
• Customer Service
• Computer skills
• Organizational skills
• Laundry
• English
• Cash handling
• Customer Support
• Food Service
• Animal restraint
• Customer service
• Sales
• Caregiving
• Home Care
• Animal handling
• Leadership
• Cashiering
Certifications and Licenses
Driver's License
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