Multilingual Remote Customer Support Specialist
Resume:
Marie V. Petrovsky
Las Vegas, NV 89118
***********@*****.***
SUMMARY OF QUALIFICATIONS:
-Strong Time Management
-Organizational skills
-Self-Motivated
-Team Player
-Extensive Job Experiences
SKILLS:
-Word Processing (incl. MS Word)
-Spreadsheets (incl. MS Excel)
-Internet (incl. Chrome, Edge, & Firefox)
-Office Communications (incl. Outlook & Gmail)
-Typing Speed: 50 wpm
EXPERIENCE
RDI Corporation (Call Center), Henderson, NV
Customer Service Representative
AUGUST 2022 - JANUARY 2023
● Better Mortgage - First Campaign
Answered incoming calls and made outgoing calls to current mortgage clients.
Took first mortgage and second mortgage applications from clients.
Requested to open escrow.
Requested various documents from clients to process mortgage loans.
● Healthnet / Optum Health - Second Campaign
Answered incoming scheduled appointment calls from various patients.
Patients called in to start health benefits.
Followed a script to ask clients, to fill out their health benefit applications.
Made sure that all health benefit applications were properly e-signed.
Sent outpatients current member health benefit cards. TSD Global (Call Center), Las Vegas, NV
Customer Service Representative
JUNE 2021 - JULY 2022
● Answer incoming calls from AT&T Business Line customers.
● Took applications from new clients.
● Took smartphone payments.
● Updated client's personal information.
● Made up vouchers for IT to mail out smartphones.
● Ran new client's credit scores for account approval. 24/7 InTouch (Call Center), Las Vegas, NV
Customer Service Representative
NOVEMBER 2019 - JUNE 2020
● Answered incoming calls from customers.
● Updated customer’s information and took payments.
● I have placed orders from customers.
● I tried to fix and answer customer concerns.
● Booked customer appointments.
● Various campaigns.
Alorica (Call Center), Las Vegas, NV
Customer Service Representative
AUGUST 2019 - NOVEMBER 2019
● Answered incoming calls from CVS Pharmacy customers.
● Updated and added new customer accounts in the database.
● Sent out new customers’ membership cards.
● Took vouchers from customers as a form of payment for purchases.
● Transferred customer calls to the appropriate extensions. Resort Stay International (Timeshare Sales), Las Vegas, NV Mini-Vacations Sales Agent / Customer Service
AUGUST 2015 - AUGUST 2016
● Sold 3 Day 2 Nights mini-vacation packages to timeshare owners.
● Called owners through auto-dial.
● Read scripts over the phone to potential owners.
● Made sure all credit card information was accurate.
● Booked customer’s appointments.
Budget Rent a Car (Rental Car Service), Las Vegas, NV Reservation Agent / Sales Support / Customer Service JULY 2011 - AUGUST 2012
● Processed rental applications from various clients.
● Made sure all documentation was correctly filled out and signed correctly.
● Kept all client information in our database.
● Answered incoming company calls and ensured excellent customer service to clients.
● Made sure all rental applications were handled promptly.
● Booked car rental appointments.
Loan Max (Mortgage Company), Las Vegas, NV
Sr. Loan Processor / Account Executive
MAY 2006 - MAY 2008
● Processed mortgage loan applications from various clients.
● Made sure all documentation was correctly filled out and signed correctly.
● Ordered credit reports from various credit agencies.
● Ordered open escrow reports.
● Stacked all important documentation papers.
● Marketed client files to various mortgage companies for the best rates and loan approval.
● Close mortgage loan applications promptly.
Grandview at Las Vegas (Timeshare Sales), Las Vegas, NV Sr. Sales Greeter / Real-Estate Sales
AUGUST 2002 - APRIL 2006
● Provided sales support to OPCs (Off Premises Contact).
● Greeted potential clients.
● Arranged and scheduled show and dinner tickets with cash vouchers for qualified clients.
● Set up schedules for clients to view the new resort.
● Scheduled a meeting time with the sales support team. EDUCATION
Heald Business College, San Francisco, CA
Business Management Degree
1982 - 1986
● Coursework in Business Management
● Coursework in Secretarial
● Data Processing
● Business Math & Accounting
● Business Correspondence & Computer Literacy
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