Efficient Shipt Shopper and Customer Service Specialist

Bonnie Niederer

Cape Coral, FL ***** • 989-***-**** • ***************@*****.***

Professional Summary

Dynamic professional with experience as a Shipt Shopper at Shipt, excelling in customer service and attention to detail. Proven ability to streamline delivery processes and enhance shopping efficiency, resulting in increased customer satisfaction. Reliable and organized, adept at managing multiple tasks while ensuring food safety and quality standards.

Skills

• Efficient multitasking • Reliability and punctuality

• Strong organization • Food safety awareness

• Customer service • Attention to detail

• Decision-making • Online order processing

• Flexible schedule • Professional appearance

• Delivery procedures

Work History

Shipt Shopper, 08/2020 to 08/2025

Shipt – Gaylord, MI

• Learned grocery selection processes to ensure accurate order fulfillment.

• Utilized mobile application for real-time inventory management and navigation.

• Adapted to changing customer preferences to enhance shopping efficiency.

• Maintained high standards of product quality during shopping trips.

• Communicated effectively with customers to clarify order details and preferences.

• Streamlined shopping routes to optimize time spent on deliveries.

• Provided feedback on product availability and quality to improve service offerings.

• Developed familiarity with local stores to enhance shopping accuracy and speed. Increased repeat business by providing exceptional customer service and addressing any concerns promptly.

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Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.

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Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.

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Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.

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Managed challenging situations calmly and professionally, resolving issues to maintain strong customer relations.

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Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.

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• Improved communication with customers through consistent updates regarding their order status. CNA, 10/2005 to 10/2022

Otsego Memorial Hospital – Gaylord, MI

• Assisted patients with daily living activities, promoting independence and comfort.

• Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.

• Maintained cleanliness of patient rooms and equipment, adhering to infection control protocols.

• Documented patient care accurately in medical records, supporting continuity of care.

• Collaborated with healthcare team to develop individualized care plans for patients. Provided emotional support to patients and families during challenging situations, enhancing care experience.

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Trained new staff on best practices in patient care and hospital procedures, fostering team competency.

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Participated in quality improvement initiatives to enhance patient safety and service delivery standards.

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• Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

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• Enhanced patient satisfaction by providing compassionate and attentive care. Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

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• Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

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Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

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Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.

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Education

Graduate Certificate: Health Care, 06/1975

Kirtland Community College - Roscommon, MI

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