Customer Service - Remote Call Center Expert

Makiah Davis

Grand Prairie, TX ***** • 469-***-**** • ************@*****.***

Professional Summary

Customer-focused service professional with extensive experience in high-volume remote call centers. Skilled at resolving complex account, billing, and claims issues while maintaining compliance and accuracy. Experienced in managing 80+ inbound calls daily, navigating multiple systems, and delivering exceptional customer experiences

Core Skills

• Inbound Call Handling & Customer Support • Account Management & Loan Servicing

• CRM & Case Documentation • Billing & Claims Resolution Compliance & SOP Adherence (FDCPA,

HIPAA)

• • Data Entry

• Multitasking & Time Management • Remote Work & Productivity Standards Work History

Account Services Specialist (Contract), 08/2025 to 01/2026 TEKsystems / Navy Federal Credit Union – Dallas, TX

• Handled high-volume inbound calls and digital inquiries regarding member accounts

• Resolved account, billing, and dispute issues while maintaining empathy and professionalism

• Documented all interactions thoroughly in CRM and case management systems

• Navigated multiple systems simultaneously to research and resolve issues

• Met productivity, quality, and compliance standards in a fast-paced remote environment Loan Processing & Collections Representative, 07/2022 to 08/2024 Exeter Finance – Irving, TX

• Assisted customers with loan servicing, payments, and account updates via inbound calls

• Processed ACH and electronic payments accurately and on schedule

• Reviewed and verified documentation for account changes, payoffs, and verifications

• Maintained detailed case notes in servicing systems

• Followed FDCPA guidelines while delivering positive customer experiences Billing & Claims Support Specialist, 02/2021 to 06/2022 Walgreens – Dallas, TX

• Responded to medical billing and claims inquiries from customers

• Investigated and resolved payment discrepancies with accuracy and confidentiality

• Entered and updated customer information in billing systems

• Maintained compliance with HIPAA and company privacy standards Education

High School Diploma: 05/2022

Duncanville High School - Duncanville, TX

Psychology - Sophomore

Paul Quinn College - Dallas, TX

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