Community Services Director with Housing Operations Expertise

Romane Romain

***** **** ****** *****, ● Lexington, MA 02124● 781-***-****

Objective

Obtain a position in a social service organization meeting the needs of their clients’. Highly motivated team worker and experienced leader with effective written and oral communication skills. Eager in applying several years of experience providing social and customer service support to diverse populations. Motivated in improving the quality of life for individuals and families within my community.

Summary of professional qualifications:

● CPR & 1st Aid Certified

● Stress management and safety training

● Facilities Management

● Project Management Workshop

● ALICE Basic Certifications Training for Business

● Manages groups, excellent one-on-one counseling skills, knowledge in human behavior

● Proficient in Microsoft Word, Excel and Power Point, Publisher, Keyboarding Education:

Framingham State University

2009

● Major: Psychology/ Human Services

Middlesex Community College 2005

● Associate of Science: Criminal Justice

Experiences

Director of Operations

Middlesex Human Services 2020-Present

Provide senior leadership and operational oversight for nonprofit housing and shelter programs, including family shelters and scattered-site housing. Direct day-to-day operations, ensuring alignment with the organization’s mission to serve vulnerable populations while maintaining compliance with regulatory requirements and funding guidelines.

● Oversee shelter and housing operations across multiple sites, ensuring safe, client- centered environments and high-quality service delivery.

● Manage multimillion-dollar budgets, funding streams, and resource allocation to sustain and expand housing and supportive service programs.

● Develop and implement operational policies, procedures, and compliance systems to meet state, federal, and HUD regulations.

● Supervise and mentor program directors, housing specialists, case managers, and support staff to strengthen organizational capacity and improve client outcomes.

● Partner with community stakeholders, government agencies, and funders to build collaborations and secure program sustainability.

● Implement performance metrics and reporting systems to monitor program effectiveness, improve accountability, and guide strategic planning.

● Lead initiatives that increase housing placements, improve retention rates, and expand access to supportive services for families and individuals experiencing homelessness.

● Direct facility management, safety protocols, and vendor contracts across shelters and scattered-site housing units.

Facilities Program Director

Middlesex Human Services 2013-2020

● Responsible for getting leases ready for the landlords to signed

● Supervise 2 Inspectors,3 Maintenance Workers

● Responsible for 108 Scattered Site family Shelter and 84 congregate Family Shelter.

● Responsible to inform the landlord about maintenance issues

● Attend trainings on property management

● Attend Bed Bug training yearly

● Develop and approve operations

● Build a strong team through open communication and by collaborating on decision- making responsibilities

● Hire, train and mentor to staffs.

● Establish, maintain and update quality control processes for the facilities team and assign appropriate personnel to complete required facilities tasks in a timely fashion

● Assign work effort and manage workloads of personnel assigned to work on the requirement

● Ensure compliance of Incident Reporting

● Responsible to recommend changes to units

● Responsible to order furniture for clients

● 24 hours on call services, providing emergency support to staff and clients Assistant Director of the Scattered Site Program

Middlesex Human Services

2010-2013

● Managed day to day operations of EA scattered site programs with 108 families

● Developed and implemented clients towards rehousing efforts

● Supervised and trained 10 housing case managers

● Processed the Flex Fund and monitoring the amount of Flex Fund

● Established and maintained systems to ensure that clients services are being provided effectively uniformly and to the highest standards

● Facilitated weekly staff meetings

● 24 hours on call services, providing emergency support to staff and clients, in accordance with the program policies and procedures

Housing Advocate

Middlesex Human Services

2005-2010

● Assisted clients with shelter/ employment applications

● Provided crisis intervention, including non-physical de-escalation, emergency assessment and problem solving

● Created and enforced Re-housing plans, which includes goal-setting and monitoring of reasonable timelines for completion

● Assisted clients to develop and implement an efficient housing strategy.

● Attended important appointments to clients as needed, including housing court hearing, permanent housing screenings, apartment showings and landlord mediation

● Assisted clients in transitioning from living in the shelter to permanent place of living

● Filed monthly reports on the status of the clients

● Participated in monthly meetings with Department of Transitional Assistance.

● Maintained weekly journals on the progress of the clients

● Advocated for clients in areas of need, including health, housing, education, counseling and others

● Prepared clients to interview for employment and housing assistance

● Acted as a translator for French and Haitian Creole speaking clients

● Attended training to remained current on housing laws

● Assisted in the process of hiring and training of new staff Lead Sales associate

Sears Roebuck 2002-2009

● Provide sales assistance to customers

● Request products to be shipped to customer/store

● Train new or current employees

Highlight of Qualifications:

● Detail and solutions oriented

● Efficient time management skills that meet deadlines

● Innovative, creative, strategic thinker, superb problem-solving skills, with a working knowledge of community resources

● Great listener in addition to exceptional written and verbal community resources

● Extremely charismatic with excellent relationship building skills based on humility.

● Team player with a great appreciation for diversity

● Ability to multi-task through prioritizing

● Provides empathy in customer-oriented environment

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