IT specalist
Resume:
Harrison Meservey
*********@*****.***
OBJECTIVE
To secure an opportunity to demonstrate my technical training, education and skills within the Computer Networking field while continuing to develop and perfect these abilities. EDUCATION
Porter and Chester Institute, Watertown, CT Graduated, January 2015 Porter and Chester Student Ambassador, Three terms COMPUTER & NETWORKING TECHNOLOGIES – CERTIFICATE
COMPUTER HARDWARE: Installing, configuring and troubleshooting system hardware and peripheral devices such as motherboards, processors, memory, printers, and basic networking equipment.
NETWORK SUPPORT: The practical applications and theory of networks with an emphasis on topologies, protocols, standards, implementation and support as related to Microsoft, Linux/UNIX and Novell networks. Configuration of Cisco routers and switches using simulation software and equipment.
NETWORK SECURITY: The practical applications and theory of computers and network security concepts including general security concepts, communications security, infrastructure security, and basic cryptography. The use of firewalls, planning and design, policy development, configuration, authentication and VPNs.
MICROSOFT DESKTOP OPERATING SYSTEMS: Installation, imaging, configuration, and troubleshooting of standalone and networked operating systems including XP Professional, Vista business, 7 professional, 8/8.1 and Windows 10.
MICROSOFT SERVER OPERATING SYSTEMS: Installing and configuration of Windows Server 2008 and Windows Server 2012. Including but not limited to Active Directory, users and groups, DNS, and DHCP.
VIRTUAL COMPUTING: Provisioning hardware resources, imaging, deploying and transferring of virtual machines within the hypervisor CERTIFICATIONS
A+ Certification Microsoft Certified
Network + Security +
EMPLOYMENT
Reliance Steel and Aluminum, 2021-2024
• Field Ops,
• Hardware and Software support for 20,000 company wide users
• Traveled to various locations for site assessments and surveys
• Returned to those sites to preform hardware migrations Diagnose and resolve • Hardware, software, and network issues on user workstations.
• Identify and resolve software-related issues, including operating system problems, application crashes, and compatibility issues.
• Resolve issues related to local and network printers, including driver installation, paper jams, and connectivity problems
• Log, track, and manage support tickets in a ticketing system such as ServiceNow, Jira, or other enterprise tools.
• Diagnose and resolve hardware malfunctions or escalate issues to relevant teams when necessary.
• Utilize SCCM for deploying software, updates, and patches to client machines.
• Provided onsite & remote support for migrated users Yarde Metals, 2020-2021
• Onsite Technical Support for more than 600 users
• Assist users with Microsoft 365 account setup, configuration, and troubleshooting of login and synchronization issues.
• Manage user accounts, groups, and permissions within Active Directory.
• Provide users with troubleshooting steps for resolving common printing issues.
• Support for networked processing equipment
• Managed vendor contacts for warranty and service calls
• Processed daily service requests from end users
• Responsible for maintaining and updating Service Now data base Alphaserve, 2017-2020
• Intergrated help desk working tier 1,2,3 tickets
• Using trouble shooting skills, research skills and escalations as needed
• Onsite support for 150 users, Network/phone support for 1,300 users
• Outlook/exchange configuration, Active directory access controls
• Monitor and resolve issues related to software deployment, patch management, and system configuration.
• Password resets, Permission assignment (group/role based)
• Service Now ticket tracking
• RSA Multifactor authentication, Airwatch remote device management
• VMware V-sphere and Control UP Hypervisors
• Provide remote support for users unable to be on-site, utilizing remote desktop tools and other diagnostic utilities.
• Office365, Five9, Cisco Agent Desktop
Ahold-Delhaize, Quincy, MA (parent company of Stop & Shop stores) 2015-2017
• IT Field Service Technician (Connecticut Territory Stop & Shop stores)
• Field repair/support – IBM P.O.S. computer terminals (Toshiba 4690 Op System)
• Field repair/support – HP Desktops (Microsoft 7 based)
• Local Area Network Support
• Offer face-to-face assistance to users, ensuring minimal downtime and efficient problem resolution
• Provide basic training and guidance to users on new software and hardware tools.
• Work closely with the IT support team to ensure seamless troubleshooting and issue resolution.
• Provide remote support for users unable to be on-site, utilizing remote desktop tools and other diagnostic utilities
• Remedy ticket tracking system
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