Operations & Guest Experience Leader in Hospitality

Jose Luis Icaza

Experience

Operations Manager The Ainsworth - Paige Concepts, Hoboken, NJ

JUN '20 - PRESENT

Assistant General Manager Empellón, New York City, NY APR '17 - MAR '20

201-***-**** *******@*****.*** New York City

Forward-thinking Restaurant General Manager with extensive experience leading dynamic teams in fast-paced environments. Proactive in implementing innovative strategies to enhance customer satisfaction and drive sales growth. Assertive leader with exceptional communication skills, fostering collaborative and motivated workplace. Optimistic and ambitious, continually striving to exceed operational goals and elevate dining experience. Responsible of service training for all FOH staff

Ensure that all restaurant facilities are cleaned and properly stocked according to anticipated business volume

Opening and closing procedures focusing on Health department aspect Coordinated special events, private events and Buyouts Responsible entire of Front of the House, Server Assistant, Runner Pre-Shift and educational material base in food and drinks and service Be in the dining room focusing on guest satisfaction, correcting the staff and communication with the BOH if we have any issue during service

Create new menu Item (working directly with Chef)

Responsible Food cost, Beverage cost and Labor cost Payroll

HR regulations

Responsible of update menu in the POS system

Responsible of design the floor plan

Responsible of service training for all FOH staff

Ensure that all restaurant facilities are cleaned and properly stocked according to anticipated business volume

Opening and closing procedures focusing in Health department aspect Coordinated special events, private events and Buyouts Responsible entire of Front of the House, Server Assistant, Runner Pre-Shift and educational material base in food and drinks and service Be on the dining room focusing on guest satisfaction, correcting the staff and communication with the BOH if we have any issue during service

Service Manager El Vez - Starr Restaurants, New York City, NY JUL '14 - FEB '17

F&B Manager Hilton Garden Inn, Rockaway, NJ

JAN '14 - JUN '14

F&B Manager KTCHN Restaurant - The Out, New York City, NY JAN '12 - JAN '14

DEC '10 - JAN '12

Updating the menu in the POS system

Designing the floor plan

Conducting service training for all FOH staff

Ensuring restaurant facilities are properly cleaned and stocked according to expected business volume Managing opening and closing procedures with a focus on Health Department compliance Coordinating special events, private events, and buyouts Overseeing the entire Front Of the House, including Server Assistants and Runners Providing pre-shift education on food, drinks, and service Maintaining a presence in the dining room to prioritize guest satisfaction, address staff issues, and communicate with the BOH during service if needed

Updating the menu in the POS system

Supervise day-to-day shift activities of one or more food and beverage Responsible entire of Front of the House, Server, Server Assistant, Runner, Bartenders and Host Responsible of the Scheduling of all FOH, special request, time off and Vacations Responsible of purchase of Beverage Alcoholic - Non Alcoholic Coordinated room service and special events in the Hilton Events space Responsible of update menu in the POS system

Responsible of design the floor plan

Responsible of service training for all FOH staff

Ensure that all restaurant facilities are cleaned and properly stocked according to anticipated business volumes

Updating the menu in the POS system

Supervise day-to-day shift activities of one or more food and beverage Responsible entire of Front of the House, Server, Server Assistant, Runner, Bartenders and Host Responsible of the Scheduling of all FOH, special request, time off and Vacations Responsible of purchase of Beverage Alcoholic - Non Alcoholic Coordinated room service and special events in the Hilton Events space Responsible of update menu in the POS system

Responsible of design the floor plan

Responsible of service training for all FOH staff

Ensure that all restaurant facilities are cleaned and properly stocked according to anticipated business volumes

Floor Manager Oceana Restaurant, New York City, NY Head Captain Avoce Columbus Restaurant, New York City, NY JAN '09 - JAN '10

Linecook Craft Restaurant, New York City, NY

JAN '07 - JAN '09

Waiter Hearth Restaurant, New York City, NY

JAN '03 - JAN '07

Responsible of the continues education of the FOH Staff (especial food and beverages classes) Responsible for a high-volume, fine dining restaurant service Responsible entire of Front Of the House, Server, Server Assistant, Runner, Bartenders and Host Knowledge and manage Of Opentable Software reservation and work in the front desk (Matre'd) Responsible of the Scheduling of all FOH, special request, time off and Vacations Responsible of purchase Teas and Coffees

Create the floor plan for breakfast and lunch

Work in the front desk (Matre'd)

Coordinate with the other hotel departments any issue regarding the guests Coordinate with the Banquet and events department any Party for the day Prepare meals in a fine high-volume kitchen with exceptional emphazing, fine details precision and presentation

Used only the best ingredients, developed comprehensive in the fine art of new American cuisine Capitan & Beverage Director's Assistant

Responsible of creating duty assignments and communicating floor plans, ensuring room preparation (setup of tables, chairs, linens, etc), communicating with kitchen staff regarding menus and food preparation Ensure satisfaction by communicating with the host throughout the night regarding any changes, substitutions or special requests

Assists in the restocking of cellar, wine inventory, and tasting Front Waiter

Taking the guest's beverage orders, responsible for the setup of tables, assist Capitan Greeting, wine serving, and explaining the menu to the clients Suggest plates and meal combinations

Food Runner

Responsible of reviewing the orders before delivery to ensure accuracy; transport orders from kitchen to guest

Barrista

In charge of coffee, tea and hot drink preparation Back Waiter

Fully assisted the waiter in their general duties

Bring water and bread to the customers, reset of tables Education

University Vicente Rocafuerte

JAN '00

Bachelor in Marketing and Advertising

Culinary Institute of Education, NY

JAN '07

Culinary Art Program

Department of New York City

JAN '13

Food Protection Certificate in Health and Mental Hygiene International Wine Center

JAN '17

Wine & spirits Level 2

Skills

Team leadership Operations management Team training and development Inventory management Cost control Talent development Locations

The Ainsworth - Paige Concepts, Hoboken, NJEmpellón, New York City, NYEl Vez - Starr Restaurants, New York City, NYHilton Garden Inn, Rockaway, NJKTCHN Restaurant - The Out, New York City, NYOceana Restaurant, New York City, NYAvoce Columbus Restaurant, New York City, NYCraft Restaurant, New York City, NYHearth Restaurant, New York City, NY

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